Alissa Gross
------------------------------------------------------------------------------------------------(C) 412-979-0995,
Objective
To find a challenging, long term position within the company in which I can maximize my knowledge, skills, and abilities.
Work Experience
Production Specialist I (02/01/2010 – 10/01/2010)
Composed daily numbers, extracted Pre Ex report, RCBAP queues, Flood discrepancy queues.
Last Employer: Balboa Insurance
Contact Person: Denise Sczruba 412-424-1335
Responsibilities: Daily responsibilities include extracting Pre Ex report and composing daily numbers, working both the RCBAP and Flood discrepancy queues while new procedures were being implemented.
Accomplishments: Assisted team leam with daily number and quick reports.
Production Specialist II (10/01/2011 – Present)
Composed daily numbers, special projects, loan review, and attained the goal of a Production Specialist II.
Last Employer: Balboa Insurance
Contact Person: Katalina Georgetson 412-424-1236
Responsibilities: Extracting daily Pre Ex report, assigning work, composing daily numbers, gap report, RCBAP queues, special projects.
Accomplishments: During this time I attained the Production Specialist II position. I was committed to the RCBAP audit, trained new employees in the RCBAP department, completed a course on training, and answered questions from peers and management.
Lender Service Rep I (10/11/2011 – 02/01/2010)
Flood department, ordering flood determinations and processing flood disputes. Updating of accounts based on information received and various reports.
Last Employer: Balboa Insurance
Contact Person: Janice Yates
Responsibilities: Ordering flood determinations and processing flood disputes. Updating of accounts based on information received and various reports. Correspondence to both borrower and flood vendor.
Accomplishments: In this time, I attained a Lender Service Rep II position.
Customer Service Represenative (02/03/2003 – 10/07/2004)
Customer Service, phone skills, knowledge of flood determination process.
Last Employer: Flood Zone Determination Services
Contact Person: Mary Phillips/412-429-6711
Responsibilities: Answered calls from bank or lending institution regarding services and procedures, resetting of passwords for company website and troubleshoot customer technical calls. Transfers of certificates in which loans were sold, and cancellation of certificates in which loans were paid off. Assisted in account setup and maintenance of account information.
Accomplishments: Backup for supervisor daily reports and training of new employees.
Skills
self-motivated, organized, able to prioritize, leadership qualities, communications skills, team building skills, able to work independently, drive, enthusiasm.
Computer Skills: Windows XP, Windows 2000, Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS Excel, Internet Explorer, Outlook, Outlook Express.