
Amanda Combs
Address: 96109 Groover Ln.
City: Yulee
State: Fl
Zip: 32097
Country: United States
objective
Objective: Seek the Position of Hotel Housekeeping Manager
SUMMARY: Highly knowledgeable and skillful Hotel Housekeeping Supervisor with great experience in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests.
Work Experience
Housekeeping Supervisor (09/11/2007 – Present)
I began my career at the Ritz Carlton as a Turn Down Attendant. I was promoted after six months to AM Floor Supervisor. Over the next few months I learned the computer program for the Hotel and was able to work as the Office Coordinator as well as the Floor Supervisor and the PM Supervisor for the Turndown Staff. After being with the company for two years I received a promotion to Housekeeping Supervisor.
Last Employer: Ritz Carlton
Contact Person: Ernesto Rosas 904-277-1100
Responsibilities: Housekeeping Staff 1. To ensure housekeepers and housemen are trained to ensure highest standard of work. 2. Organization of roster, time sheets and payroll for housekeeping staff. 3. Ensure that housekeeping staff are fully conversant with security and fire procedures and are aware of their specific responsibilities. 4. Prepare the Room Report in the morning for housekeeping staff. 5. Ensure that all public areas, corridors, walkways, stairways and the front foyer are kept clean and tidy. Rooms 1. Check guest rooms on a daily basis after they are cleaned. Rectify any drop in standards or cleanliness and release to the Front Desk. 2. Set up VIP rooms and action special requirements made by the Front Desk, Management or guests. Reports 1. Prepare am and pm occupancy reports for the Front Desk. 2. Advise maintenance and the front desk of any room that is to be placed out of order and why. Stock and Supplies 1. Responsible for ordering stock and supplies for Hotel housekeeping. 2. Ensure all housekeeping stocks of room supplies and cleaning items are kept at optimum level. Maintenance 1. Report maintenance problems and ensure their repair has been carried out. Meetings 1. Attend any training and communication meetings as requested. 2. Attend staff meetings and report back to Housekeeping Staff. 3. Attend other meetings as required.
Accomplishments: 8 Blue Diamonds for Service Excellence, 2 Five Star nominations, Exceeds Standards on employee review.
Preschool Teacher (09/01/2003 – 08/31/2007)
*Organized and led activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. *Established clear objectives for all lessons, units, and projects, and communicated those objectives to children.
Last Employer: Children's Garden Preschool
Contact Person: Owner/Operator
Responsibilities: Working with DCF and the Florida Department of Education. The Preschool Teacher plays a vital role in imparting and teaching lessons to young children efficiently and effectively. As a preschool teacher, I had to learn various tools and techniques of teaching to handle young children physical, emotional needs at appropriate times. You must also schedule and organize fun related activities, creative artistic activities for individual activities and groups namely arts, dance, and music, games which helps young children to bring out and spot special talents and develop it in the right stage. Preschool teachers are responsible for developing guidelines and cultivating discipline procedures and guidelines among children which are very important for them in their career and personal life while they grow up. Preschool Teacher also takes the responsibility of monitoring and supervising children at all times. You must have good communication skills to deliver lessons efficiently to young children in a manner they could learn interestingly. Also, you act as a bridge between parents and children and communicate to parents about their child's problems, developments, education. To take all the above task with efficiency and effectiveness preschool Teacher must have the mandatory attributes namely excellent communication skill, analytical and problem solving skills, love to work with children, supervisory skills, stress management skills, teaching skills, listening skill.
Accomplishments: CDA
Director of Child Development Center (08/21/2000 – 08/15/2003)
* Recruited, interviewed, and hired assistants and other day-care staff. Marketed the facility within the community to build name recognition. * Preserved and upheld the Centers mission to provide exceptional child care and education quality. * Seamlessly coordinated internal and external child development services * Managed all financial collections and administration. * Developed age-appropriate games, activities, and crafts for children at all grade levels
Last Employer: Nassau Christian School
Contact Person: Larry Montgoemry
Responsibilities: Planned and implemented educational programs for 50 children in a daycare setting. Kept daily records, maintained supplies and materials, trained workers as required. Responsible for physical and emotional well-being of all enrolled students.
Lead Preschool Teacher (09/03/1997 – 12/18/1998)
Hands-on experience working with preschool age children. Thorough knowledge of staff supervision and curriculum development. Solid knowledge of the core curriculum and literacy instruction. Remarkable ability and a desire to improve educational practices.
Last Employer: Nassau Christian School
Contact Person: Larry Montgomery
Responsibilities: Instructed 4-year olds in a preschool setting. Prepared required reports and implemented daily record keeping procedures. Controlled and maintained classroom supplies and equipment. Maintained positive relationships with children, parents and other staff. Continued professional development through workshops, reading, and education.
Skills
More than three years experience. Thorough knowledge of methods of cleaning rooms and the laundry process. Great knowledge of the proper use and storage of cleaning chemicals. Considerable knowledge of such equipment as vacuums, commercial washers and dryers. In-depth ability to select, train, evaluate, motivate and discipline as needed. Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members. Strong working knowledge of all Housekeeping administrative functions to include scheduling, status, payroll and other clerical areas. Great working knowledge of material control to include purchasing requisitioning of departmental supplies. Remarkable ability to lead, guide, direct, develop and motivate people at all levels. Strong written and verbal communications skills. Excellent interpersonal, customer service, team building and problem solving skills. In-depth ability to speak, write, read and understand English. Uncommon ability to calmly handle difficult situations. Immense ability to stoop, bend, push, pull, and carry up to 75 pounds; maneuver in hotel areas, up and down stairs and reach above shoulder level.
Computer Skills: Considerable computer software knowledge to include word and excel.
Foreign Language Skills: A limited amount of Spanish.
Additional Information
Housekeeping Supervisor * Performed daily opening and closing of Housekeeping. * Checked rooms inventory, assigned rooms to housekeeping staff. * Inspected rooms and public areas thorough throughout entire hotel. * Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system. * Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy. * Ensured highest productivity and efficiency in Housekeeping operations. * Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen inventory. * Provided excellent customer service (internal and external), and maintained good knowledge of hotel services, operations, local area & attractions, etc. * Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.). * Coached, counseled, motivated and maintained high employee morale, positive relations with the Housekeeping staff. * Promoted team member empowerment and loyalty. * Provided training to new employees, and monthly safety training, effectively preventing injuries. * Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel. * Communicated effectively with all hotel departments for all guest and operational needs. * Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections. * Monitored job performance daily. * Met the attendance guidelines of the job and adhered to departmental and company policies. * Monitored the day-to-day operations of scheduling functions understanding labor standards