Amber Sparacino
------------------------------------------------------------------------------------------------(C) (815) 757- 0442 ,
Objective
Seeking position requiring excellent customer service with an outgoing personality. Position should require actively participating as a team player, build and maintain customer relationships, as well as promoting companies services and products.
Work Experience
Shift Manager/Marketer (07/01/2010 – Present)
Last Employer: Jimmy John's
Contact Person: Vanessa Leuer 815 895 1920
Responsibilities: Manage employees on shift. Answer phones as well as handling all customer complaints. Cash out delivery drivers. Close and open store. Make deposits as well as place coin order as needed. Slice meat and bake bread accordingly to sales projection. Enter paperwork into excel daily. Balance safe and handle all cash flow for the day.
Accomplishments: Aside from being a manager I also promoted the business outside of the store. Twice a week a box of sample sandwiches would be taken out to all local business in the delivery area. While doing this, products and services were being promoted. As a result, sales increased for the store.
Student Worker (08/29/2010 – 05/05/2008)
Last Employer: Lincoln College Admission's Office
Contact Person: Stephanie Kalley 309 310 8639
Responsibilities: Give tours of the college to prospective students as well as answering all questions students had. Answer phones, file student records, stuff brochures and put together informational packets.
Clerical Assistant (08/29/2003 – 08/09/2006)
Last Employer: American Family Insurance/ All License Service
Contact Person: Denis Jagodzinski 815 895 3551
Responsibilities: Answer phones. Handle insurance claims. File insured's information. Take customer payments in the office. Order office supplies. Take deposits to bank daily. Enter mail into mail log in excel. Call insureds on lapsed insurance policies. Title, transfer, register and renew stickers for vehicles including motorcycles, boats, and trailers.
Education
Establishment: Kishwaukee College
Degree: Associate of Arts
Education Period: 08/25/2008 - 05/14/2010
Skills
Excellent customer service. Team player. Organizational skills as well as time management. Self sufficient, need little direction.
Computer Skills: Microsoft office word. Microsoft Excel.
Additional Information
Conferences or Courses: Jimmy John's conference in Las Vegas. Attended on January 29, 2010. Participated in round tables and work shops. After attending this conference I was able to bring back positive tools to help run the store more efficiently.
Interests
I like to participate in community events such as Relay for Life and local blood drives. I think it is important to give back to the community. Spending time with my family is a must. I also enjoy reading and spending time outdoors.