Anna Kessler

Crew Leader (04/12/2010 – 08/08/2010)

Last Employer: U.S. Census Bureau

Responsibilities: Supervising my crew, evaluating their performance, handling difficult respondents, working reports, calling meetings, ensuring everyone in my crew had supplies needed to complete their job, being middle man between my crew and my supervisor, stepping up when my supervisor was unavailable, motivating my crew, and any other duties asked of me.

Call Center Representative (08/07/2006 – 02/23/2010)

Last Employer: American General Financial Services

Contact Person: 800-814-6326

Responsibilities: Working out of a database to locate phone numbers of delinquent customers, Calling/Collecting from delinquent customers, using outbound automated calling program, manual dialing out, taking inbound calls from customers, handling all questions from customers excluding bankruptcy/charged off accounts, motivated peers to collect more, and anything else asked of me from my supervisor.

Accomplishments: Top Performer and Most loan applications

Office Manager (07/19/2004 – 10/08/2006)

Last Employer: Sofa Express & More

Responsibilities: Supervising office staff, scheduling office staff, ordering supplies for the store, data entry, training of office employees, acting as store manager when store manager was out, selling furniture on sales floor when needed, cleaning and straightening up the sales floor and office, scheduling deliveries, customer service and working reports.

Establishment: Harrison College

Degree: Associates of Applied Science

Education Period: 06/25/2007 - 04/30/2010

Speciality: Business Administration

Establishment: North Posey Sr. High School

Degree: General Studies

Education Period: 08/13/2001 - 05/13/2005