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Ariel Beckley

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128 Sunset Dr., Junction City, Kansas, 66441, United States

(H) 785-238-4026, (C) 785-226-6809,

Objective

Obtain a position at T-Mobile where I can maximize my customer service skills, quality assurance and training experience.


Work Experience

Customer Service Representative (02/11/2008 – 05/15/2009)

I only have callcenter customer service expercience.

Last Employer: Spherion

Contact Person: Miles Price/785-784-0824

Responsibilities: Resolve every customer issue, if not resolved on first call we must callback within 24 hours to ensure resolution. Explain billing inquiry Fix billing or account error Technical phone support

Accomplishments: During my time with Spherion, I was able to improve and obtain various amounts of customer service skills. I helped my team, as well as other teammates maintain a 90% or above customer resolution score within the callcenter

Customer Service Representative (04/09/2007 – 02/08/2008)

I only have callcenter customer service experience

Last Employer: Alorica

Contact Person: Tabitha Smith/785-564-4400

Responsibilities: Update account information. Techincal phone support. Resolve any billing error or explain the valid charges billed.

Accomplishments: Working for Alorica has helped me learn the value of great customer service. I've maintained great relationships with the staff as well as the customers. This experience has helped me do well when i was offered the job at Spherion.

Education

Establishment: Cloud County Community College

Degree: GED

Education Period: 08/17/2009 - 03/25/2010

Skills

Computer Skills: I am able to type 65 words per minute

Foreign Language Skills: I can speak basic to almost fluent korean but i am able to understand the entire korean language.

Interests

I am a very dedicated piano player. I absolutely love music and sports; soccer, flag football and volleyball. I enjoy working and going to school. If i am not working, studying or at school, i spend alot of time with my younger sister.