Ariel Beckley
------------------------------------------------------------------------------------------------(H) 785-238-4026, (C) 785-226-6809,
Objective
Obtain a position at T-Mobile where I can maximize my customer service skills, quality assurance and training experience.
Work Experience
Customer Service Representative (02/11/2008 – 05/15/2009)
I only have callcenter customer service expercience.
Last Employer: Spherion
Contact Person: Miles Price/785-784-0824
Responsibilities: Resolve every customer issue, if not resolved on first call we must callback within 24 hours to ensure resolution. Explain billing inquiry Fix billing or account error Technical phone support
Accomplishments: During my time with Spherion, I was able to improve and obtain various amounts of customer service skills. I helped my team, as well as other teammates maintain a 90% or above customer resolution score within the callcenter
Customer Service Representative (04/09/2007 – 02/08/2008)
I only have callcenter customer service experience
Last Employer: Alorica
Contact Person: Tabitha Smith/785-564-4400
Responsibilities: Update account information. Techincal phone support. Resolve any billing error or explain the valid charges billed.
Accomplishments: Working for Alorica has helped me learn the value of great customer service. I've maintained great relationships with the staff as well as the customers. This experience has helped me do well when i was offered the job at Spherion.
Education
Establishment: Cloud County Community College
Degree: GED
Education Period: 08/17/2009 - 03/25/2010
Skills
Computer Skills: I am able to type 65 words per minute
Foreign Language Skills: I can speak basic to almost fluent korean but i am able to understand the entire korean language.
Interests
I am a very dedicated piano player. I absolutely love music and sports; soccer, flag football and volleyball. I enjoy working and going to school. If i am not working, studying or at school, i spend alot of time with my younger sister.