Barbara Champagne
------------------------------------------------------------------------------------------------(H) 250-561-1078,
Objective
Having worked in the telecommunications industry for a couple of years as a customer representative, I find that helping customers initiate services and resolve problems was especially appealing to me. Like most people I stated at the basic level and worked my way up to acting supervisor with a team of 12 people in a very short period of time. I feel I could be a great asset to your company with my 30 years of office experience dealing face to face with customers as well as over the telephone.
Work Experience
Customer Care representative (08/14/2006 – 10/12/2007)
I have been in the work force for 30 years., mostly in the Insurance field, starting in 1974 .
Last Employer: ACS Contact Solutions Canada
Responsibilities: Inbound calls for major telecommunications company based in the United States. Activating of cell phones., checking credit availability, setting up accounts and activating cell phones. Supervision of 12 member team, and floor support for call center
Accomplishments: Worked my way up to acting supervisor within one year. My calls were used for training of new applicants .
Skills
Typing 70 wpm
Computer Skills: Ability to multi-task using several screens at once. Copy and paste.