Brad Bell
Address: 501 W. 27th St. S
City: Wichita
State: Kansas
Zip: 67217
Country: United States
objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Work Experience
Customer Service (11/06/2006 – 06/02/2008)
Computational skills, including stocking and average microsoft programs, strong leadership skills and superior customer service
Last Employer: Dillon's
Contact Person: 316-733-3700
Responsibilities: As a CSR for Dillon's, I had a myriad of responsibilities that included supervising the front-line employees, managing daily stock intakes and also providing appropriate times for break and lunch schedules for employees.
Accomplishments: I received a 99% efficiency percentile rating and was also elected employee of the month.
CSR II (05/12/2009 – 10/15/2010)
Strong leadership experience, exceptional computational skills, superb customer service, and promotional opportunities
Last Employer: T-Mobile USA
Responsibilities: Customer retention, bill summary explanation, complicated account changes, customer service-to-reatil service liaison, and de-escalation of customers
Accomplishments: Top 5% customer retention rate
Education
Establishment: Butler County Community College
Degree: Mathematics
Education Period: 11/06/2006 - 06/09/2008
Average Grade: 4.o GPA
Skills
Time and people management skills. Interpersonal, business and verbal communication skills. Business management skills. Strategic and creative thinking skills. Organizational skills. Effective listening skills. Decision making skills. Problem solving skills. Negotiating skills. Teamwork skills. Coaching skills. Teaching skills. Quick learning skills. Effective study skills. Analytical skills. Risk Taking skills. Sales Ability skills. Resourcefulness skills. Responsibility skills. Reliability skills. Creativity skills. Determination skills. Ethics skills. Customer service skills. Patience skills. Multi-Tasking skills. Diplomatic skills.
Computer Skills: Including but not limited to Word, Excel, and the majority of all Windows and MAC programs.
Interests
My second life is music. I love reading, and above all, I enjoy the benefit of bettering myself and helping others in the process.