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Brandy Sammon

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17428 N Melissa Ln., Surprise, Arizona, 85374, United States

(H) 623-476-8097, (C) 623-229-8911,

Objective

To pursue a challening Customer Service position that allows me to utilize my 8 years of work skills and experience.  Highly dedicated with positive attitude and solid ability to build strong customer realationships


Work Experience

Childcare services (12/03/2007 – 07/05/2010)

4 years of childcare in my home

Last Employer: owner-Brandy Sammon

Contact Person: 623-476-8097

Responsibilities: Caring for children ages 1 years - 5 years. nutristion, education and fun.

Customer Service Consultant/ Proofreader (10/05/2000 – 08/24/2007)

7 years inbound and outbound customer service, admin. and sales

Last Employer: YP.COM

Contact Person: Mark Anderson 480-352-9967

Responsibilities: Calling customers to gather business information to be able to write an 100-200 word advertisement. Worked as a team lead in the Outbound Dept. in charge of 8 team members, responsible for daily goal sheets, stats and monitoring calls. Also worked admin. sales and human resources.

Accomplishments: Recognized as a leader in the department and mentor to new employees

Fraud Loss Prevention Associate (01/05/1998 – 02/25/2000)

2years of fraud investigating in a call center

Last Employer: Sears National Bank

Contact Person: Mindy Kerns

Responsibilities: Handling all questions from customers on a personal/business accounts, transferring high dollar amounts without errors, answering questions on checking ,savings, certificates of deposits and debit cards. Monitoring and locating new "Fraud Trends", verification of customers at POS

Accomplishments: Trained new employees

Customer Service Representative (01/02/1995 – 01/01/1998)

3 years Customer Service in the Mortgage services

Last Employer: Norwest Mortgage

Responsibilities: Research and analysis for home mortgage services-interest rates explanation and calculations, annual escrows and account disclosures. Handled complex customer interactions with extensive follow-up, expediting customers requests and ordering load documents as need for research

Collections (02/15/1993 – 06/27/1997)

4 years soft Collections 30-90 days past due, dealt with conflict effectively and used my communication skills in order to resolve any unnecessary follow up work

Last Employer: Allied Interstate

Contact Person: John Angelas

Responsibilities: Provided professional and efficient information to customers on 90 day past due accounts for outbound and inbound calls, handled irate customers to come to a resolution on their bill, whether it was issuing a credit or taking a payment.

Education

Establishment: Dobson High School

Degree: Diploma

Education Period: 08/27/1984 - 05/22/1987

Average Grade: B+

Skills

10 years customer service skills, strong communication and interpersonal skills, excellent ability to build strong relationships with customers. Good organization skills and have positive attitude

Computer Skills: Microsoft Office Suite (Excel. Word and Access)Lotus Notes Fast Data, First Pursuit and FDR