Brandy Sammon
------------------------------------------------------------------------------------------------(H) 623-476-8097, (C) 623-229-8911,
Objective
To pursue a challening Customer Service position that allows me to utilize my 8 years of work skills and experience. Highly dedicated with positive attitude and solid ability to build strong customer realationships
Work Experience
Childcare services (12/03/2007 – 07/05/2010)
4 years of childcare in my home
Last Employer: owner-Brandy Sammon
Contact Person: 623-476-8097
Responsibilities: Caring for children ages 1 years - 5 years. nutristion, education and fun.
Customer Service Consultant/ Proofreader (10/05/2000 – 08/24/2007)
7 years inbound and outbound customer service, admin. and sales
Last Employer: YP.COM
Contact Person: Mark Anderson 480-352-9967
Responsibilities: Calling customers to gather business information to be able to write an 100-200 word advertisement. Worked as a team lead in the Outbound Dept. in charge of 8 team members, responsible for daily goal sheets, stats and monitoring calls. Also worked admin. sales and human resources.
Accomplishments: Recognized as a leader in the department and mentor to new employees
Fraud Loss Prevention Associate (01/05/1998 – 02/25/2000)
2years of fraud investigating in a call center
Last Employer: Sears National Bank
Contact Person: Mindy Kerns
Responsibilities: Handling all questions from customers on a personal/business accounts, transferring high dollar amounts without errors, answering questions on checking ,savings, certificates of deposits and debit cards. Monitoring and locating new "Fraud Trends", verification of customers at POS
Accomplishments: Trained new employees
Customer Service Representative (01/02/1995 – 01/01/1998)
3 years Customer Service in the Mortgage services
Last Employer: Norwest Mortgage
Responsibilities: Research and analysis for home mortgage services-interest rates explanation and calculations, annual escrows and account disclosures. Handled complex customer interactions with extensive follow-up, expediting customers requests and ordering load documents as need for research
Collections (02/15/1993 – 06/27/1997)
4 years soft Collections 30-90 days past due, dealt with conflict effectively and used my communication skills in order to resolve any unnecessary follow up work
Last Employer: Allied Interstate
Contact Person: John Angelas
Responsibilities: Provided professional and efficient information to customers on 90 day past due accounts for outbound and inbound calls, handled irate customers to come to a resolution on their bill, whether it was issuing a credit or taking a payment.
Education
Establishment: Dobson High School
Degree: Diploma
Education Period: 08/27/1984 - 05/22/1987
Average Grade: B+
Skills
10 years customer service skills, strong communication and interpersonal skills, excellent ability to build strong relationships with customers. Good organization skills and have positive attitude
Computer Skills: Microsoft Office Suite (Excel. Word and Access)Lotus Notes Fast Data, First Pursuit and FDR