Brenda Joyce
------------------------------------------------------------------------------------------------(H) 949 843-1986,
Objective
Seeking position requiring excellent collection and customer service skills in an office environment. Position should require multitasking and organizational skills. Should include strong customer service and reporting.
Work Experience
Account Specialist (08/29/1988 – 03/05/2010)
Contact Person: Jackie Giambra 714 442-4000
Responsibilities: Handled 3.5 to 5.2 Million dollar commercial and Global Accounts portfolio. Contacted customer by phone and email to to reconcile accounts and resolve delinquencies and disputed items in a timely fashion. Worked with customers and stations to resolve billing errors and problems and also identify and resolve rating and contract errors. Responsible for reducing aging, identifying and taking action on delinquent payers. Enlisted and coordinated collection efforts with the sales staff and senior management when necessary to accelerate the collection process. Maintained and updated file notes on all accounts. Refered files to Director for 3rd party Collections and necessary legal follow-up Monitored and reported on the past due A/R amounts as requested by Upper and Senior Management.
Accomplishments: Decreased aging on large account. Designated hard to resolve and collect accounts. Established solid rapport with customers internal and external.
Education
Establishment: Long Beach City College
Education Period: 04/02/1992 - 11/13/1996
Speciality: Business
Average Grade: B
Details: Business machines classes
Skills
Exceptional listener and communicator who effectively conveys information verbally and in writing. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Innovative problem-solver who can generate workable solutions and resolve complaints.
Computer Skills: Microsoft Word Microsoft Excel Touch 10-key Oracle SAP Lotus Notes Outlook AS400 ProCars
Foreign Language Skills: No
Additional Information
Loyal Honest problem solving communication skills flexible work ethic workers well with coworkers willing to learn new skills
Interests
Quilting
Camping
Gardening