CORA BARNES
Address: 3205 Creekside Dr
City: Virginia Beach
State: Virginia
Zip: 23453
Country: United States
objective
Objective: As a current Business Student I am a dedicated individual with great ambition. I am seeking a position where I can develop and excel while giving my best to my employer. With a strong interest and experience in accounting, I plan to continue with accounting as my main area of study.
Work Experience
Collection Account Manager (03/23/2009 – 02/15/2011)
Last Employer: Portfolio Recovery Ass0ciates
Contact Person: 757-519-9300
Responsibilities: Handled inbound and outbound phone contacts with tact and professionalism. Utilized proprietary software for entering customer information into a computerized database. Assisted account representatives with check authorization and adjusting interest fees.
Accomplishments: Promoted to an Account Manager for achieving over the incentive goal
Collection Representative III (07/19/2004 – 03/23/2007)
Last Employer: NCO Financial Systems, Inc.
Contact Person: 757-687-6700
Responsibilities: Assisted customers with account receivables, adjustments, claims, and disputes.
Accomplishments: Promoted to Collection Representative III Collector of the Month
Cashier/Layaway (09/15/2003 – 05/21/2004)
Last Employer: WalMart Superstore
Contact Person: 757-488-6098
Responsibilities: Assisted customers with layaway purchases Cancelled layaways, following established procedures. Performed daily audits.
Cosmetologist/Manager (01/10/2000 – 09/13/2003)
Last Employer: Resultz Barber and Beauty Salon
Contact Person: NONE
Responsibilities: Maintained good hair care for clients. Styled clients' hair. Maintained salon record keeping.
Order Processor (Seasonal) (10/18/1999 – 01/11/2003)
Last Employer: Lillian Vernon
Contact Person: 757-427-7910
Responsibilities: Processed incoming telephone orders. Processed mail orders.
Education
Establishment: Ashford University
Degree: Business Adminstration/Accounting
Education Period: 01/04/2010 - 12/31/2011
Average Grade: 3.8
Details: Currently enrolled in online classes full time to obtain my Bachelor Degree
Establishment: Wards Corner Beauty Academy
Degree: Cometology
Education Period: 02/08/1999 - 01/14/2000
Average Grade: 4.0
Establishment: Maury High School
Degree: General Academic Diploma
Education Period: 09/06/1994 - 06/12/1997
Average Grade: 2.6
Skills
Experienced with proprietary software for data entry and retrieval; updated and maintained customer data; familiar with general office equipment including copiers, fax machines, and 10-key calculators. Skilled in customer service and telephone operations; handled customer inquiries and phone presentations in a professional manner. Trained in various emergency situations as telephone operator; identified problems and coordinated emergency response.
Computer Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, very proficient using the computer
Additional Information
Certifications or Licensures: Cosmetology License