Cassie Edwards-Hoar

Supply Department Rep. (03/12/2007 – 06/20/2008)

Worked with customers over the phone and on location to determine needs. Often had to problem solve under pressure when stock was delayed or unavailable in order to satisfy customer demands.

Last Employer: Florists Supply

Responsibilities: Received, filled, and shipped supply orders from florists. Managed over 50 accounts across Alberta, NWT, and the Yukon. Worked closely with another member of the supply department to ensure all orders were filled and shipped promptly. Unloaded stock from trucks and filled shelves both on floor and in warehouse. Participated on store wide inventory twice.

Accomplishments: Built very close relationships with many customers, some of which had been deemed difficult by other associates. Many times had to stay overtime or think fast to ensure orders were filled and shipped on time.

Mangement Trainee (07/06/2009 – 01/04/2010)

Worked with customers on a daily basis, executing sales techniques and ringing through sales.

Last Employer: Addition Elle

Responsibilities: Personally managed the tracking of sales, return rates, and execution of company selling behaviors of three staff. Ran the Company Branding Program at a store level for six months. Trained new hire in sales and on tills. Received orders and merchandised clothing onto sales floor.

Accomplishments: Responsible for merchandising and sales tracking of two departments within store. While overseeing lingerie, shrink within department was reduced by 15%.

Customer Service Associate (02/13/2006 – 03/28/2007)

Honed multitasking skills by cashiering, answering phones, and filling returns. Learned many loss prevention techniques for use throughout store, including during returns and on floor. Dealt with many high stress situations due to return issues.

Last Employer: Toys'R'Us Canada

Responsibilities: Managed up to eight cashiers during peak hours to ensure sales were executed promptly. Answered phones, questions from staff and employees alike, and managed coverage of breaks for Electronics, Customer Service, and Baby department. Worked in all departments to cover staffing holes on short notice. Including Electronics, Baby department, and Big Ticket item retrieval.

Accomplishments: Received 100% on mystery shopper tests on three separate occasions.

Establishment: Sturgeon Composite High School

Education Period: 09/03/2001 - 06/25/2004

Details: Graduate Diploma received