Chelsey Voelker
Address: 1032 ossington ave
City: Flint
State: Michigan
Zip: 48507
Country: United States
objective
Seeking full time position fit for a reliable self motivated adult. I am a very understanding person who loves helping people any way I know how. I am a young ambitious person who is always open to learning new things and gaining more knowledge.
Work Experience
Contact Specialist (05/01/2010 – 09/19/2010)
Last Employer: Cashless Payments
Contact Person: Tammy Russell 1-888-825-7600
Responsibilities: *Professional phone presence and follow through skills *Organization to keep multiple tasks and files up to date. *Organization skills to maintain records and keep promises. *Ability to accept a NO gracefully so the door is open to a future YES. * Ability to work independently to achieve goals *Computer skills (MS Word, Excel, Outlook) to use multiple programs simultaneously while working phones *Salesmanship skills to overcome objections and set appointments *Inquisitiveness and research skills using Internet sites to quickly glean pertinent information. *Ability to learn new things and continually improve your skills. *Ability to work with little or no script at all * Ability to come up with useful rebuttals to help lead to sales *Ability to produce sales *Drive to make large amounts of calls to people from all over the world. *Pulling up useful leads and using them efficiently. *Fast accurate typing skills * Proven ability to prioritize tasks and manage your own workload *Listening and closing skills. *Ability to handle heavy phone work and provide top-notch service. *basic verbal and writing skills. *ability to keep a professional conversation *Ability to maintain professional relationships with co-workers as well as customers. *Ability to operate phone systems * Ability to keep track of while you were out phone messages for other co-workers and office members. *Showing to work on time and staying busy with work until the shift ended
Accomplishments: *gained excellent Customer service experience. *gained a good understanding of data entry. *Was awarded bonuses for sales *gained experience to multi-task how to work in high pace environment.
Skills
Interpersonal Skills -Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors. Reliable -I do everything in my power to show up to work on time! Flexible - Willing to try new things and am interested in improving efficiency on assigned tasks. Attention to Detail - I Ensure tasks are completed correctly and in a timely manner. Hard-working - I use my full potential when preforming tasks Customer Service - dealt with positive and negative feedback
Computer Skills: *Windows XP (basic use understanding) *Windows Vista (basic use understanding) *Microsoft Excel (basic data entry) *Microsoft Word (Complete understanding) *Microsoft power-point (complete understanding) Typing 59 wpm *Firefox internet browser *Google Chrome * Internet Explorer
Foreign Language Skills: French 1 & 2 (high-school level coarse)
Additional Information
Honors: Swartz Creek Pride Most hours (volunteered 45 hours at a local Assisted living) - Received award for having the most hours. Lock's of love (donated a lot of my hair)
Professional Membership: Financial Plus Credit Union Flint Michigan (current Member) Benefits plus program (current Member)
Interests
I enjoy reading non-fiction books that are interesting and can relate to past experiences. I enjoy scrap booking in my spare time between work. I love listening to all the new music that comes out and occasionally karaoke for fun. I like going to the movies with friends and family. I like cooking from scratch and fun desserts.