Colleen Mayhew

School Office Clerk (09/05/2006 – 05/23/2008)

Volunteer position with Crabapple Middle School providing front office support services.

Last Employer: Crabapple Middle School

Responsibilities: Office Support, Typing, Filing, Reception, Interaction with parents and students

Call Center Service Supervisor (09/02/1998 – 05/01/2000)

Managed a team of 8 customer service team members responsible for incoming customer service concerns, problem resolution, service call scheduling in a high volume call center

Last Employer: Media One Cable

Responsibilities: Monitoring and coaching of customer service team members, Resolution of complex customer concerns, Evaluation of all team members through quarterly and annual performance reviews, Human resource support including initial interviews, perormance coaching and disciplinary actions

Accomplishments: Improved customer satisfaction surveys by over 15%, Increased team member call volumes by 12% 1999 and 22% in 2000

Office Manager (03/01/1994 – 09/01/1998)

Managed all front office personnel including customer service, billing, dispatch and clerical for a 6 million dollar cable franchise

Last Employer: Booth Communications - Detroit, MI

Contact Person: Jim Milford - (810)513-8202

Responsibilities: Hired and trained all Customer Service Representatives, Supervise all front office staff, Review and balance all monthly reports from accounts payable/receivable system, Prepare payroll, Maintain personnel records, Prepare and deliver performance appraisals, Interact with City of Birmingham personnel with municipal concerns

Accomplishments: Office of the Year - 1997, Employee of the Year - 1995, Promoted from Customer Service Manager - 1994

Customer Service Representative (06/29/1981 – 08/31/1994)

Enter cable subscriber information into computer systems and handle subcriber inquiries and concerns courteously and efficiently both in person and by phone

Last Employer: Booth Communications - Detroit, MI

Responsibilities: Answer incoming customer call volume, Resolve subscriber concerns, Responsible for front counter customer interaction, Assist sales representatives with new order entry, Maintain billing reports, Set up new accounts, Process billing and accounts recievables

Accomplishments: Employe of the Year 1986, 1990, Promoted to Customer Service Supervisor -1989, Promoted to Office Manager - 1994

Establishment: Oakland Community College

Degree: Associate

Education Period: 09/08/1992 - 05/21/1987

Speciality: Business Administration

Average Grade: 3.1

Details: General Business classes to support advancement in responsibilities at my job