Dana Sheveland
------------------------------------------------------------------------------------------------(H) 715-222-9234, (C) 715-222-9234,
Objective
To utilize my interpersonal, organizational and customer service skills in a professional office environment.
Work Experience
Commercial CSR (10/30/2004 – 06/25/2010)
Licensed commercial CSR, customer service, billing.
Last Employer: Dowd Reliance Insurance Agency, Inc
Contact Person: David Berkholder 715-246-6145
Responsibilities: Managed book of business with five assigned agents. Fielded cutomer calls and completed endorsements, payments and billing questions for clients. Worked directly with underwriters and marketing representatives. Insured proper filing of all claims.
Accomplishments: Licensed Agent, pursuing CISR designation.
Certified Pharmacy Technician (10/09/1990 – 10/07/2004)
Customer Service, compliance, worked directly with marketing representatives and pharmacists as well as insurance company to provide covered prescriptions.
Last Employer: Cigna/Tel-Drug
Contact Person: Trudy Hartman
Responsibilities: Assisted customers with proper coverage and delivery on products. Worked with pharamacist to fill and complete orders. Supervised billing and delivery of perishable product.
Accomplishments: Pharmacy Technician certification. Promoted from Tech I to Tech III. Continuing education
Education
Establishment: Alexandria Technical College
Degree: Certificate
Education Period: 09/26/1989 - 09/05/1990
Speciality: Medical Labratory Technician
Average Grade: 3.5
Skills
Customer Service professional, 10 key proficient, problem solver, team player.
Computer Skills: Microsoft word, Excel, Office,
Additional Information
Conferences or Courses: Pursuing CISR designation
Certifications or Licensures: Wisconsin Licensed Agent
Interests
Member United Methodist Church. Interests in reading, biking, family activities.