Danielle Collier
Address: 625 41st Street
City: Cleveland
State: TN
Zip: 37312
Country: United States
Fax: 7705369856
objective
Professional customer service representative with experiance in multiple fields. Hard working and raised with a great work ethic, I would be a great addition to a team that can benefit from my commitment to excellence, conflict resolution and interpersonal skills as well as my professional outlook and work ethic. As a dedicated employee with a proven track record for dependibility, I enjoy the ability to help consumers any way I can and also promote the company at the same time.
Seeking a position that requires excellent business manament skills in an team or office environment. Ideal position would require a variety of skills, including problem solving, organization, system knowledge, and managment abilities.
Work Experience
Customer Service Representative (10/18/2008 – Present)
Last Employer: Whirlpool/Randstad
Contact Person: Anna Rants
Responsibilities: -Having a Product and System knowledge -Troubleshooting basic problems -Scheduling appointments for appliance repair - Coming to a solution that satisfies both the consumer and the company - Selling parts -Conflict resolution
Accomplishments: - A part of the Mentor Team - Consistantly high quality scores - Received an award from Randstad for making a difference in the workplace
Teacher (06/09/2008 – 09/03/2010)
I was hired on as the 1 year old teacher for Stepping Stones, and then transitioned to the school-age teacher. I planned all activities and events for the summer program in regards to the older children, keeping it both educational and enjoyable. During the school year I rotated through the different class rooms in the morning to give the teachers their breaks and also to assist in feeding the children and getting through nap-time. In the afternoons I would get the school-age children off the bus and monitor homework and afternoon activities.
Last Employer: Stepping Stones
Contact Person: Angie Almovador/423-339-0408
Responsibilities: -Lesson planning and event coordination -Daily reports on children in my care -Child Safety at all times -Ensuring legal teacher/student ratio -Maintaining a clean and safe classroom -Conflict resolution
Cashier (08/14/2007 – 05/30/2008)
Last Employer: Home Depot
Contact Person: Tina Williams/770-532-7395
Responsibilities: [] One on One customer service [] Product knowledge [] Money Handling [] Maintaining a clean work environment
Accomplishments: Awards received for Outstanding Customer Service Succesfully worked my way up- was offered a management position before turning in my notice to move to TN.
Para Professional (08/06/2007 – 05/08/2008)
Challenged Child is an early intervention center that serves both disabled and typically developing students. I worked with the pre-k department in a room with 14 boys and 1 girl. We had a variety of disabilites that we worked through and each child was treated the same. The major skills I acquired during this time were: Remaining calm in emergency situations, Identifying and addressing medical symptoms, Coming up with creative ideas to make learning fun, Conflict resolution and building a team-environment amongst co-workers.
Last Employer: Challenged Child and Friends
Contact Person: Tony Smith/770-535-8372
Responsibilities: [] Preparing Lesson Plans for Pre-K students [] Keeping up IEP's for disabled children [] Implementing Physical Theray regiments created by the Physical Therapist on site [] Following medical procedures in-regards to students needs. i.e: tube feeding, child's seizures, insulin requirements for diabetic students. [] Maintaining a clean and sanitary work environment [] Ensuring that safety protocols in regards to child safety were constantly followed
Nanny (01/02/2007 – 05/30/2008)
Cared for twin girls for 2 years, starting from their birth. During this time, I was juggling a full time job and 1 other part time job in addition to school and caring for the twins.
Last Employer: Correy Family
Contact Person: Carrie Correy/770 983 7266
Responsibilities: [] Overall Care: Feeding, Changing, Bathing, etc. [] Administering Medication [] Overseeing activities [] Light cooking and cleaning
Accomplishments: [] Learned how to succesfully multi-tast , work under pressure and became a self-starter in regards to my work responsbilities.
Education
Establishment: Lee University
Degree: Pre-Med and Theatre
Education Period: 01/09/2006 - 02/16/2010
Average Grade: 2.97
Details: Still pursing my degree, working as a full time employee at Whirlpool and a part-time student at Lee University. Also involved with International Justice Mission, Cross Over Ministries- Feeding the Poor and Cleveland Emergency Shelter.
Skills
-Negotiating -Conflict Resolution -Accomplished typist -Excellent phone ettiquet -Excellent Customer Service -Time Managment -Good Communication -Great Problem Solving -Listening -interpersonal -intermediate computer -self starter
Computer Skills: Intermediate computer skills Knowledeable on all Microsoft Office Programs Good Knowledge of and Decent appreciation for Siebal Systems
Additional Information
I have been involved with many service organizations to give back to the community and have received various awards for my performance within those organizations.
Conferences or Courses: Various teaching conferences Computer Education Courses First Aid/CPR
Certifications or Licensures: Certified Nursing Assistant
Study Abroad: Not yet
Interests
I volunteer at different organizations currently, including The Cleveland Emergency Shelter, Crossover- an organization that feeds the impoverished of Cleveland and International Justice Mission. I also spend a good deal of time on the computer doing research as well as in the theatre or drama deptartment as that is apart of my major and my future career.