Danielle Maybee
------------------------------------------------------------------------------------------------(H) 716-353-2282, (C) 716-353-2282,
Objective
Professional alignment with a business in a position that will benefit my customer service skills, people skills, and the ability to do a great job with the task at hand. Position should require a variety of tasks, office work, including; answering phones, word processing, spread sheet and database use, microsoft outlook, excel, office and word.
Work Experience
Customer service- Wireless internet service (08/12/2009 – 05/25/2010)
Answering phones under high call volume. The calls that I took were for; billing, technical support, and basic information. I also was required to transfer calls to our upper level support department if need be. Another task was to send emails to our customers.
Last Employer: The Connection
Contact Person: Doug Keppler-716-372-3418
Responsibilities: Answering phones under high call volume. The calls that I took were for; billing, technical support, and basic information. I also was required to transfer calls to our upper level support department if need be. Another task was to send emails to our customers.
Accomplishments: During this time I learned how to work in a team environment, deescalate certain situations, and gain the skills that I will need in the future.
Office Management (05/06/2009 – 08/12/2009)
Last Employer: J.W Danforth
Contact Person: Mark Barber/716-832-1940
Responsibilities: Mapped out Olean to decide which areas the guys would be installing meters, approximately how long it would take, and when we should send out flyers. Answered phones, set up appointments, submitted pictures of the meters into the main offices' website, filed the finished appointments, and stayed in contact with the main office, as well as, the city of Olean to ensure that the job was running smoothly.
Accomplishments: Learned how to work well as a team, multi-tasking skills, and a great sense of responsibility and hard work.
Customer Service Representative (07/19/2006 – 10/15/2008)
Last Employer: Allegany Trail Enterprises
Contact Person: business shut down.
Responsibilities: Answered calls and submitted orders into a mail order manager. Tracked orders, mailed flyers, sent emails. Did some outbound calling.
Accomplishments: This was my first job, so it help me gain a sense of time management, money, professional relationships, and hard work.
Call support representative (07/12/2010 – Present)
Last Employer: Unisys
Contact Person: Gary Morrison/585-487-2836
Responsibilities: Answering phones in a call center setting performing technical support for capital one bank employees, as well as, emailing customers so that we can either fix or escalate their issues to the appropriate resolver groups. The trouble shooting that we do involves internet trouble shooting, performing gpupdates on the computer, etc. We also do software installation.
Education
Establishment: Jamestown Community College
Degree: Still Pursuing
Education Period: 01/16/2008 - 05/26/2009
Speciality: Still Pursuing
Average Grade: 3.0
Details: The degree that I am pursuing is for Social Sciences. When I transfer to a four year school I plan on majoring in Social Work and minor in Business. I am currently taking some time off so that I can focus on building my resume so that I will have the experience that I need after graduation.
Establishment: Cattaraugus- Little Valley
Degree: All areas
Education Period: 09/05/2001 - 06/15/2006
Speciality: Regents Diploma
Average Grade: 3.0
Details: During highschool, I learned how to juggle school and sports which gave me a good work ethic.
Skills
Multi-Tasker, diligent, hard working, attention to detail, good reason skills, and easy to get along with.
Computer Skills: Great typing skills, microsoft word, microsoft excel, microsoft outlook, and troubleshooting skills.
Foreign Language Skills: Some Spanish.
Interests
I love pretty much any sport, animals, outdoor activities, reading, music, and helping others.