Danielle Pike
------------------------------------------------------------------------------------------------(C) 240-329-1045,
Objective
Customer Service/ Food Services:
Very strong customer service and managment skills.
Work Experience
Serving Manager (02/14/2011 – 01/20/2010)
Greeted and seated guests, took and ran food orders, bar-tending, schedules, rang up and closed food order amounts, closed out drawer at the end of the night, cleaned tables and restaurant, also scheduled and fulfilled meetings.
Last Employer: Hall of Fame
Contact Person: Ashley Schuster 301-331-1093
Accomplishments: Moved from server to server manager. Also went for bartender training.
Customer Service Representive (08/22/2011 – 02/04/2008)
Greeted guests, rental agreements. answered phones, faxing, invoices, transported cars, cleaning of cars, closing of rental agreements.
Last Employer: Hertz Rental Cars
Contact Person: Heather Good/ NA
Accomplishments: Ran the whole rental location by myself. Learned how to take invoices.
Customer Service Representive/POS Technician (03/07/2004 – 03/24/2006)
Answered phones for merchants, looked into accounts per merchant questions, statements, put in for research tickets, set up terminals, troubleshooting of terminals, and noting of accounts.
Last Employer: First Data
Contact Person: Gina Grove 301-766-7000
Accomplishments: I got to move between a couple positions so I got to learn a lot of valuable information.
Education
Establishment: Hagerstown Community College
Degree: Early Childhood Education
Education Period: 01/11/1999 - 06/12/2000
Speciality: 90 Hour Certificate
Skills
Switchboard, fax machine, computer.
Computer Skills: Data entry, word, excel.