David Starsnic

Project Analyst (12/02/2009 – Present)

Work as liaison between PNC Line of Business, MIS and Card Loss Prevention on the design and delivery of new products and services for PNC.

Last Employer: PNC Bank

Responsibilities: Apply ADDIE Methodologies to changes in work process flow. Initial contact for card based customer service issues during the National City Conversion. Continual monitoring and tracking of system and analyst performance metrics.

Accomplishments: Designed work flow for daily confirmed fraud review between remote locations. Implemented the use of VISA Risk Manager as a fraud monitoring tool. Initiated new VIP work flow process.

Fraud Analyst (05/18/2000 – 12/02/2009)

Responsible for the design and updates to the security systems for PNC Debit Card.

Last Employer: PNC Bank

Responsibilities: Evaluate effectiveness of current security strategies and review trends associated with counterfeit card losses. Implement new security strategies based on market analysis and industry trends. Implemented changes needed for new product types for PNC Bank.

Accomplishments: Designed and built strategies for VISA compromised card events. Designed and facilitated training for Customer Service and card loss prevention group. Led implementation of foreign travel notification. Designed systeym flows for new checking account products at PNC Bank.

Employee Education Consultant (01/08/1999 – 05/18/2000)

Researched,designed, and developed Investment Education and Retirement Planning materials for all levels of management and employee personnel in a variety of small to mid-sized companies throughout the United States.

Last Employer: PNC Bank

Responsibilities: Employed ADDIE methodology to create on site multi-media financial presentations designed to increase plan participation. Worked closely with human resource managers of targeted companies to assess and identify needs.

Accomplishments: Designed and developed the annual Retirement Planning Program for 1999. Acquired in-depth knowledge of retirement plans including 401(k)

Trainer (05/03/1996 – 01/08/1999)

Designed and delivered training for remote loan printing and deposit account opening. Designed and delivered customer service training for call center.

Last Employer: PNC Bank

Responsibilities: Ongoing training for loan document preparation and customer service.

Accomplishments: Mentoring and training new department employees. Developing new business by providing support for various client markets and service partners. Identifying and resolving customer problems and issues.

Establishment: Point Park College

Degree: Seconary Education

Education Period: 04/01/1997 - 05/28/1999

Speciality: Social Sciences

Details: Student Teaching Experience at Shaler Area High School. Taught Sophomore Honors Eastern Cultures and Freshman US History.

Establishment: The Pennsylvania State University

Degree: Communications

Education Period: 08/08/1986 - 05/24/1991

Speciality: Minor in History