Derek Brizard
------------------------------------------------------------------------------------------------(C) 204/384/0909,
Objective
To obtain employment with in your organization and further develop customer service relations as well as the ability to grow as a team player.
Work Experience
Manager (04/15/2009 – 03/22/2010)
Last Employer: Pizza Hotline
Contact Person: Greg Shiller - 204/362/0544
Responsibilities: Manage a staff of 20, ordering supplies and product, handling cash, daily deposits, hiring, training, daily sales reporting as well as weekly inventory and sales reports.
Accomplishments: Able to maintain a food cost of 42.5% as well as a labor % of 19.5. Established positive rapports with local businesses. Participated in community events such as the Winkler Harvest Festival. Location also ranked 1st with least amount of complaints and 1st in consumer satisfaction of all Pizza Hotline restaurants.
Call Centre Supervisor (05/05/2005 – 04/13/2009)
Last Employer: Pizza Hotline Corporate
Contact Person: David Brayford - 204/989/5118 or 204/229/9616
Responsibilities: Supervise staff of 30 people. Generate daily reports for head office, hiring and training of new operators, preparation of payroll, assisting stores with consumer complaints and helping in the developement of new promotions.
Accomplishments: reduced the average cost per call to $1.16 and call centre error totals from 400 per month to 190 per month. Also helped with the developement of resolution guidline to help resolve consumer complaints.
Education
Establishment: GCHS
Degree: Acheived Grade 11
Education Period: 09/06/1993 - 06/26/1996
Average Grade: 76
Skills
*Superior customer service skills *Team player *Quick learner *Ability to multitask *Able to work unsupervised *Great telephone etiquette *Able to work under pressure/meet deadlines
Computer Skills: Familiar with internet explorer, outlook, excel and word. Can type 30-40 words per minute.