Dianne Fitzell
------------------------------------------------------------------------------------------------(H) 0883252457, (C) 0431742597,
Objective
Seeking the position of Retail Service officer as it would provide a challenge for me and provde me the oppurtunity to provide excellent customer service and communication.
The retail background that i possess means that i can quickly adapt to the requirements of this position and fulfill all the requirements that are required.
Work Experience
Weightwatchers Myer Lifestyle Consultant (01/19/2009 – Present)
Delivery of the Weight Watchers program on a one on one basis, Building and maintaining a relationship with the client , Meet KPI and sales targets
Last Employer: Weight Watchers - Adelaide
Responsibilities: Delivery of the Weight Watchers program on a one on one basis, Building and maintaining a relationship with the client , Meet KPI and sale targets
Accomplishments: Maintaining a high level customer service levels on a weekly basis including the meeting of KPI's and Sales Targets
Client Relations Manager - At Work SA (01/02/2008 – 05/05/2008)
The primary purpose of the Client Relations Manager is to ensure the key services agreed to, be delivered to a client at a satisfactory level and the forging of lasting relationships to ensure the corporate program provided a positive contribution and outcome for Companies and Weight Watchers alike.
Last Employer: Weight Watcher Australia
Responsibilities: The role will also have a significant internal and external communications focus and will include the implementation of new business relationships as well as maintenance of existing accounts. I was also responsible for the performance and development of at Work Leaders as applicable and in South Australia, where a sales manager was not based, I was required to identify new potential clients and assist the sales staff at information sessions
Accomplishments: Succesfully implemented several major businesss client relationships within South Australia and maitaned the current customer accounts
Weight Watchers Leader (11/01/2005 – Present)
Excellent communication with members and staff alike is a key tool in the forging of lasting relationships. Control of all program and meeting stock for my numerous meeting locations this includes the receipt and safe storage of the stock also compilation of the monthly location stocktake. Meeting and maintaining member and sales KPI?¦s set by the company
Last Employer: Weight Watchers Australia
Responsibilities: Setup and delivery of the Weight Watchers program in Community meetings providing customer service of the highest level, the range and display of Weight Watchers products to members to facilitate their successful weight loss journeys.
Accomplishments: ?? 2006 New Leader of the Year 2006., Star Leader 2006 which was in recognition of my commitment, passion and efforts towards my members and fellow leaders alike. ?? 2008 Leader of Australian Male Slimmer of the year. ?? Star Leader 2008 ?V Recognition as Top Leader for S.A. for the delivery of outstanding Customer Service and excelling in meeting KPI?¦s as set by the company. ?? Diamond Leader 2009 ?V ?V Recognition as a Top Leader for S.A. for the delivery of outstanding Customer Service and excelling in meeting KPI?¦s as set by the company
Skills
„« Have always dealt positively with Members, Leaders, and Staff to ensure the experience is a successful and rewarding one for all. „« I have dealt with people from a wide and varied cross section throughout the community including senior management from major corporations. „« Have always been open and honest in my communication and always strived for excellence in my work.
Computer Skills: Have Intermediate IT skills for MS Office
Additional Information
Conferences or Courses: „« Currently undertaking a course of study in Life Coaching