Diana Morales
------------------------------------------------------------------------------------------------(C) 940-736-3292,
Objective
seeking a position requiring excellent customer service skills in an office or call center environment, with a company that will benefit from my customer service skills, from my bilingual knowledge in English/Spanish, the ideal position should require a variety of tasks including interacting and communicating with people, answering the phone and typing. As well as being well organized and detail oriented. I'am a quick learner and wants to learn from the company and grow with the company so i can remain there for a long period of time.
Work Experience
customer service associate (03/18/2011 – Present)
interaction with people in a nice and professional manner, deals with customers requirements, expectations and complaints.
Last Employer: Macy's
Contact Person: 972-244-2503
Responsibilities: cashiering, handling cash, keeping work area well organized, meeting sales goals, good customer service
customer service associate (05/12/2010 – 03/05/2011)
interacting with people in a nicely manner, helping their customer needs answering questions and complaints
Last Employer: Jc Penney
Contact Person: Ed Cox/ 972-961-9250
Responsibilities: cashiering, cash handling, helping customers by giving them great customer service, keeping work area well organized
Accomplishments: recognized for great customer service skills
cashier (11/05/2007 – 05/01/2008)
customer service
Last Employer: wendys
Contact Person: Priscilla
Responsibilities: cashiering, greeting customers, taking orders, keeps work area clean.
team trainer (08/19/2006 – 10/19/2007)
cusromer service, lead
Last Employer: arbys/ Gainesville, TX
Contact Person: Jason Athey
Responsibilities: keeps work area clean, greets customers, cashiering/order taker, train new employees
Accomplishments: team trainer
Education
Establishment: Gainesville High School/ Gainesville, TX
Degree: Dilpoma
Education Period: 08/18/2003 - 06/02/2006
Skills
customer service, detail oriented, organizational skills
Computer Skills: personal computer, word processing, typing, internet navigation skills
Foreign Language Skills: speak, read and write in English and Spanish.