Ebony Cunningham
------------------------------------------------------------------------------------------------(C) 803-210-9519,
Objective
To utilize my professional customer service training to provide a memorable and satifactory experience for the consumer that promotes goodwill for the company
Work Experience
Senior Customer Service Representative (08/29/2005 – Present)
Customer service, phone etiquette, conflict resolution, and negotiation skills
Last Employer: Verizon Wireless
Contact Person: 803-400-4000
Responsibilities: Provide exceptional over the phone customer service in a fast paced technology driven environment.
Accomplishments: Several customer accomodations, awards and recognitions.
Accounting Manager (07/15/1999 – 05/22/2005)
Managed Basic Bookkeeping and human resources functions for a convenience store and restaurant.
Last Employer: Flying J Travel Plaza
Contact Person: 1-800-842-6482
Responsibilities: Customer Service, Daily Bank deposits, Accounts Payable, Accounts Receivable, Payroll, Conflict Resolution, Negotiation, Employee Record keeping, acting supervisor when Primary supervisor was unavailable.
Education
Establishment: University Of Phoenix, Columbia, SC
Degree: Business Management
Speciality: Still Enrolled
Skills
Exceptional Negotiation and conflict resolution skills
Computer Skills: Proficient in micro soft Office
Interests
My hobbies consist of reading and researching and learning new information.
I am aso a long distance runner.