Edward Leon Rickman
------------------------------------------------------------------------------------------------(H) 270-252-6408, (C) 270-252-6408,
Objective
Seeking a Customer Service Position where my particular skill set would benefit my employers efforts in satisfying their customers needs, to a point where the customer would be eager to do business with my employer at every opportunity.
Please note the gap from 1979 to 1996 in Work Experience section of this resume; that period covers the years I spent as an independent consultant in the field of data processing. This information was excluded because it does not directly apply to the Customer Service field, however it does entail constant communication with client companies. The customer list for that period included Wells Fargo Bank, Sonoma County government, Royal Saudia Air Force, Pacific Gas and Electric, Monsanto Chemical, Kellwood Industries ( division of Sears) and many smaller entities.
Work Experience
Sales Representative (11/15/2010 – 02/12/2011)
Trained and certified on all Ford and Lincoln products as well as Joe Verde Sales Techniques.
Last Employer: Purchase Ford
Contact Person: Ron Reaves 270-247-9300
Responsibilities: Selling new and used automobiles and related services.
Accomplishments: Completed Ford Motors Sales Training for all Ford and Lincoln products, including SYNC, MyFord and voice activated navigation.
Sales Representative (09/27/2010 – 11/10/2010)
Contacted fleet buyers, introducing myself and Linwood Chrysler Dodge Jeep and Hynduai, soliciting bid opporrtunities for future fleet purchases.
Last Employer: Linwood Chrysler Dodge Jeep
Contact Person: Kliff Kessler 270-444-6901
Responsibilities: Promote Linwood products via telephone, e-mail and personal contact.
Accomplishments: Established a data base of fleet buyers, received two offers to bid purchases. Made 6 sales to lot traffic as well during the short period I was at Linwood.
Mortgage Broker (05/15/2001 – 08/01/2002)
Arranged mortgages for clients to re-finance or purchase real estate. Client based consisted primarily of people who had problems obtaining conventional financing.
Last Employer: Mortgage Solutions
Contact Person: Chris Lauria 414-479-2929
Responsibilities: Review the client's credit history, recommend corrective measures, prepare the loan applications and walk the client through the process, all the way though closing and funding of the requested loan.
Accomplishments: Worked on an all commission basis and earned a good living. I retired when health insurance costs escalated from $250 per month to $2000 per month.
Telemarketing and Training (04/12/1996 – 05/15/2001)
Arranged appointments for Sales Representatives, completed follow-up calls and add-on sales calls. Promoted to Manager of Training and moved fro city to city training the telephone staff in each city I was assigned.
Last Employer: Pacesetter Products
Contact Person: Company is defunct
Responsibilities: Set appointments for in-home presentation of Pacesetter Products (Windows, Doors, Floors, Cabinets and Awnings). As Training Manager I trained the tele-marketing staff in Indianapolis, Minneapolis and Milwaukee.
Accomplishments: Pacesetter was a very good experience for me, when I retired early, it was only possible due to the investments they had made for me in my 401K account.
Education
Establishment: Florissant Valley Community College
Degree: none
Education Period: 09/07/1965 - 05/11/1967
Speciality: Computer Sciences and Business
Average Grade: 3.0
Details: Enrolled in entry level college courses focusing on computer programming languages. Attempted to take all transferable courses offered by the institution.
Establishment: Washington University
Degree: none
Education Period: 01/09/1967 - 12/20/1974
Speciality: Computer Sciences and Business Administration
Average Grade: 3.5
Details: Focused on computer programming languages and system design techniques as well as accounting and business courses. Left school to enter the field of Data Processing as soon as I reached a level of functionality which would hold a job, never returning to complete final degree requirements. Credits hours 125-130.