Erik Hoeve
------------------------------------------------------------------------------------------------(C) +1 (604) 715-3374,
Objective
I am a loyal, hard-working and honest individual who has experience in the hotel industry and is self-taught in the IT industry. I love to learn about new technology and meet interesting people. I get along well with others and work great on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Work Experience
Banquet Server (05/25/2010 – Present)
Last Employer: Terminal City Club Tower Hotel
Contact Person: Danny Renaud / 1 (604) 313-9720
Responsibilities: Keeping guests satisfaction at a high level while serving great quality food and beverages.
Guest Services Agent (05/25/2009 – 04/30/2010)
Last Employer: Majestic Hotel
Responsibilities: Checking guests In/Out, making room/restaurant reservations and keeping guests happy.
Technical Support Representative (09/15/2008 – 04/30/2009)
Last Employer: Ritchie Bros. Auctioneers
Contact Person: Tony Matlo
Responsibilities: Assisting clients over the phone/remotely with technical problems. Imaging laptops, servers and desktops for clients. Maintaining systems at a working level.
Guest Services Agent (09/17/2007 – 08/29/2008)
Last Employer: Wedgewood Hotel
Contact Person: 1 (604) 689-7777
Responsibilities: Checking guests In/Out, making room/restaurant reservations and keeping guests happy.
Hotel Management Training (09/15/2004 – 06/25/2007)
Last Employer: Novotel Dusseldorf City West
Contact Person: +49 211 520 600
Responsibilities: Shadowing and observing employees and managers, gaining experience in all departments
Education
Establishment: CDI College, Burnaby, British Columbia
Degree: Network Administration Diploma
Education Period: 09/15/2008 - 05/29/2010
Average Grade: 93%
Establishment: Albrecht Durer Schule Berufskolleg, Dusseldorf, Germany
Degree: Hotel Management Diploma
Education Period: 09/15/2004 - 06/15/2007
Average Grade: 80%
Skills
Computer Skills: Windows 95 - 7 Dos Linux Microsoft Office products Troubleshooting
Foreign Language Skills: English - Write/Read/Speak German - Write/Read/Speak Portuguese - Read/Speak
Additional Information
Certifications or Licensures: Serving It Right
Interests
- Traveling
- Meeting international people
- Learning about new cultures