Frank Robichaud
------------------------------------------------------------------------------------------------(H) 613-547-1422,
Objective
Obtain employment with a challenging and team oriented company to add my problem solving and team building skills so we can all reach optimum success.
Work Experience
Technical support representative (08/08/2007 – Present)
Customer care representative, A-Bay coach and mentor,floor resolution specialist
Last Employer: StarTek Business Process Outsourcing 100 Innovation Dr Kingston ON
Contact Person: Susan Kennedy 613-531-6803
Responsibilities: Provide technical assistance to our customer care and retail representatives,consumers and client
Accomplishments: Working knowledge of up to 15 specific computer programs,coach and mentor new employees to productive and accomplished customer care status,attain number one team site statistics and top five site personal statistics as well as numerous perfect QA and attendance diplomas
Manager (06/03/2002 – 11/10/2007)
Auto body repair,paint mixing matching and application,staff managing and motivating,logistics and cost efficiency,quality and safety control and the problem solving this business entails
Last Employer: Maaco Collision Repair 917 Montreal St Kingston ON
Contact Person: George Serediuk 613-532-8488
Responsibilities: Delegate and manage workload to all staff,quality and safety control at all levels,estimates,logistics,training and customer care
Accomplishments: Began working as a sander to become a shop manager in six months.built a team able to function in a fast paced quality driven environment,raised product quality to top industry standard while increasing profitability
Manager (04/19/1994 – 04/10/2002)
Shoe and leather repair and manufacturing, machine maintenance,sales of all products,customer care and daily store operations
Last Employer: Acadia Shoe Repairs Calgary AB
Contact Person: Curtis Genrich
Responsibilities: Run daily operations,fix and make leather products at customer standards,maintain all machinery,assure customer satisfaction to increase profitability through repeat business
Accomplishments: Use of my expreience to help open this business as well as getting exclusive contracts for this store,annual groth in customers and profitability
Regional Manager
Budget implementation and operations of all outlets in my region,lease maintenance,logistics,hiring and training
Last Employer: Mister Minit Canada Ottawa ON
Contact Person: Jeff Nicholson
Education
Establishment: Ecole Secondaire De Garneau
Degree: High School Diplomat
Education Period: 09/10/1974 - 06/07/1979
Skills
Communicate and work well in a team environment ,good problem solving skills,
Computer Skills: Polaris 2000/2003-ADP Computer based training
Foreign Language Skills: Read and write french
Additional Information
Conferences or Courses: 1991 Train the Trainer course Sheridan College
Interests
I love all sports,both watching and participating.Love to ride my old 1978 Honda CB750K motorcycle.I read and am addicted to learning most anything.I'd like to say that i play guitar but at best am a novice student.