Heather Nantz

Homecare Coordinator (03/13/2007 – 07/31/2009)

Experienced in customer relations, medical equipment and terminology as well as experienced in accounting.

Last Employer: Medi-Rents

Contact Person: Linda Luby 410-327-0252

Responsibilities: Assisting patients with every issue that they may have. Attain prescriptions and documentation required by each insurance. Maintain working knowledge of every insurance we accept and what each allows for every item we have. Ascertain diagnosis qualification. Complete new orders, re-orders, update prescriptions. Handle hospital discharge set-ups ie. Ventilator set up, oxygen, tracheotomy etc. Coordinate with respiratory therapists, medical equipment technicians, billing dept. Answer multi-phone lines. Telephone interviews.to determine what a patient may need. Maintain a working knowledge of HCPCS codes and what they allow. Send quotes, attain picture, pricing, cost for new items. Work closely with case managers, discharge coordinators and patients on a daily basis.

Accomplishments: Received several raises and many responsibilities in the position as Homecare Coordinator.

Customer Service Representative (08/10/2005 – 01/09/2007)

Experience with insurance, medical equipment and customer relations.

Last Employer: Family Respiratory and Medical Supply

Contact Person: Kelly 410-254-0202

Responsibilities: Answer multi-phone lines. Assist customers with their home oxygen needs. Schedule appointments for our patients to receive the equipment that they may need, and assist with any issues that the patient may have. Enter inventory of the equipment. Packaging and shipping supplies. Head of scanning department.

Accomplishments: Was given the responsibilty of running the newly initiated scanning department.

Accounts Payable/ Receivable  (10/19/2004 – 08/03/2006)

Experience in accounting and payroll.

Last Employer: Graul's Market

Contact Person: Debra Moss

Responsibilities: Accounts payable and receivable clerk. Set up demonstrations. Take deliveries when needed. Work up hba/gm. Data entry. Enter schedules. Price changes. Cashier. Answer multi-phone lines. Assist customers when needed.