Heather Sherwood
------------------------------------------------------------------------------------------------(C) (765)860-8733,
Objective
Seeking a position that provides a fast paced environment while requiring excellent public relations skills and the ability to think on one's feet.
Work Experience
sales (01/26/2009 – 09/15/2010)
I learned self scheduling and motivation, sharpened my sales skills and learned to cold call.
Last Employer: BEC and Associates
Contact Person: Justin Sanders, (317)390-2000
Responsibilities: My responsibilities included scheduling my own appointments, seeking leads, presenting sales demonstrations and assisting customers with their questions and complaints.
Accomplishments: I learned to motivate myself to accomplish my sales goals and to provide enough leads to keep fully scheduled.
wine bar attendant (08/15/2010 – 01/23/2009)
I got a lot of sales experience, which included educating the customer about the product and helping them make a decision. I also trained several new employees to work the wine bar and the gift shop.
Last Employer: Chateau Thomas Winery
Contact Person: Sheila Kavanaugh, (317)837-9463
Responsibilities: My responsibilities included answering the phone, managing the stock, assisting customers with their questions, serving wine and assisting at our sister location during peak tourist season.
Accomplishments: Training several new employees on how to run the wine bar while working the bar itself during tourist season. I learned to prioritize and ameliorate customer complaints.
front desk (05/25/2010 – 08/15/2008)
I learned many new customer relations skills, how to answer a multiline phone and how to use office equipment.
Last Employer: Comfort Inn and Suites
Contact Person: Dawne Smith, (317)513-2496
Responsibilities: My responsibilities included answering the telephone and fax, scheduling guests and events, delegating housekeeping assignments and attending to guest complaints.
Accomplishments: I received the fewest customer complaints of any front desk attendant at the hotel during my period of employment and learned the skills necissary to work several different departments of the hotel.
Education
Establishment: Purdue University
Degree: BA: Spanish, Sociology and Political Science
Education Period: 08/19/2002 - 05/11/2008
Average Grade: 3.65
Skills
customer relations skills, publicity experience, troubleshooting ability, answering a multiline phone, familiar with office equipment, ability to think on my feet, event planning and coordination, data entry and analysis,
Computer Skills: I have a typing speed of 68 wpm and am familiar and adept with Microsoft Office.
Foreign Language Skills: I have the ability to speak and translate Spanish. I also speak some Portuguese and Italian.
Additional Information
Member of the Purdue Student Union Board, Member of the NAACP, Officer in Alpha Chi Sigma (professional Chemistry fraternity), Member of Pi Sigma Alpha undergraduate journal editorial staff
Honors: National Merit Finalist, Indiana Residential Top Scholar Scholarship, Deans List and Semester Honors
Professional Membership: Alpha Chi Sigma, professional chemistry fraternity
Study Abroad: I taught English in Brazil over the summer of 2005.
Interests
hiking
cooking/baking
reading