Jaimee Cleghorn

Corporate Travel Management Counselor (05/08/2009 – 01/26/2011)

Sabre, Worldspan, Apollo, excellent customer service skills

Last Employer: Travel Leaders

Contact Person: Ti Isenhower/314-819-1070

Responsibilities: Assisted clients with arrangements for both domestic and international travels. Researched available flights, hotels, and car rental to get them the best arrangements while staying within corporate travel policy and providing excellent customer service. Assisted in emergency travel situations to arrange air, hotel, rental car, and limo services. Made changes to reservations as the needed, including exchanging airline tickets and working with the client and the hotels to get any penalties waived for cancellations. Worked with many VIP clients where attention to detail was paramount.

Accomplishments: I received many letters of thanks and praise from the clients that I assisted.

Corporate Travel Consultant (10/08/2007 – 12/20/2008)

Sabre, Worldspan, Apollo, excellent customer service skills

Last Employer: Carlson Wagonlit Travel

Contact Person: Katrice Jackson/314- 993-2476

Responsibilities: Assisted clients with travel arrangements for both domestic and international travels. Researched available flights, hotels, and car rental to get them the best arrangements while staying within corporate travel policy and providing excellent customer service. Assisted in emergency travel situations to arrange air, hotel, rental car, and limo services.

International Travel Agent (04/03/2006 – 10/03/2007)

Worldspan, Customer Service

Last Employer: Quality Reward Travel

Contact Person: John Neier/636-827-4000

Responsibilities: Worked with clients to arrange air travel on both domestic and international travel. Researched flight schedules to provide the best flights and the best fares. Worked with clients using both reward points and cash to purchase airline tickets.

Fraud Detection Analyst (09/06/1999 – 01/22/2001)

Last Employer: Capital One

Responsibilities: Worked with cardholders to determine validity of charges on their accounts. Contacted cardholders regarding suspicious activity on their accounts and processed lost and stolen reports as needed.

Office Manager (02/15/1991 – 08/31/1999)

Microsoft Office, computer networking, 10 key by touch, typing, and customer service.

Last Employer: Merchants Metals

Contact Person: Edwin Waller 214-441-9195

Responsibilities: I managed an office for a manufacturing company. My responsibilities included, answering phone calls, customer service, quoting jobs, data entry, inventory control, accounts payable and receivable. I was also in control of purchase orders, filing, aging reports and bank deposits.

Accomplishments: Worked in the corporate office in Houston, TX and relocated to Dallas/Ft. Worth, TX . When a position in the Dallas office opened up, the President of the company called me at home to offer me a position at that location. During my time there, they were opening another location and requested me to assist in opening and starting up that location. Even after leaving the position they would call me and ask for my assistance with different projects that they had come up.

Establishment: North Harris County College

Degree: none

Education Period: 09/08/1986 - 12/16/1987

Speciality: Business Administration

Average Grade: B

Details: Focused on prerequisite studies for transfer to four year university.

Establishment: James W. Martin High School

Degree: High School Diploma

Education Period: 09/03/1984 - 05/24/1985

Average Grade: B

Details: General studies