Jamie McCambley
------------------------------------------------------------------------------------------------(H) 613-392-4716, (C) 613-661-5915, (F) 613-392-6467
Objective
Professional Alignment with a company, that will benifit from my years of management and customer driven experiance.
Work Experience
Bank Officer (05/30/2005 – 08/30/2010)
Customer Service Management Complaint Handling & Resolution Retail Operations Management Customer Satisfaction Enhancement Front-End Supervision Sales & Margin Improvement Teambuilding & Training Cost-Reduction Strategies Order Fulfillment
Last Employer: Bank of America
Contact Person: Mr John Brownlie 613-325-8196
Responsibilities: Responsible for the day to day management of a team comprised of 25 employees in a fast pace,customer banking driven environment. Responsible for the completion of all human resources reports affecting the team this included payroll entry and verification, absenteeism reports, disciplinary notices , performance management and annual performance evaluations. Conducted monthly quality control audits of staff via the NICE system. Reviewed all department reports daily to ensure proper execution of staff roles to ensure business and customers needs were being met. developed individual career planning and performance plans for staff. Responsible for ongoing education of staff to ensure the highest quality of customer service and business results.
Accomplishments: Awarded 2 spirit awards for community based volunteer and department driven fundraisers. Recognized as the top team manager 15 months in a row Awarded Department Manager MVP as chosen by department associates.
Operations Manager (12/24/2002 – 05/27/2005)
Operations Management, sales, budget development, staffing, and cost control, adept at communicating effectively with customers, vendors, and staff. able to motivate employees to preform to their maximum potential. Exceptional organizational and planning skills;adaptable;enjoy new challenges.
Last Employer: Famous players
Responsibilities: Responsible for the day to day management of 145 direct reports, including 5 different food outlets. Responsible for schedules, performance reviews, training, etc. Contract biding review and contact awarding for facility cleaning and security services. Responsible for the completion of all human resources reports; this included payroll entry and verification, absenteeism reports, disciplinary notices , performance management and annual performance evaluations. developed and implemented standard new employee education. Conducted interviews and hiring of new staff. verified and supervised all money deposits and collection. instilled a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Accomplishments: Awarded the customer service star, for excellence in overall customer service.
Education
Establishment: Algonquin College
Degree: General Arts and Science
Education Period: 08/02/1993 - 06/05/1995
Speciality: Theater Arts
Average Grade: 3.7 GPA
Establishment: Algonquin College
Degree: Televison Broadcasting
Education Period: 08/01/1995 - 06/30/1997
Average Grade: GPA 3.50
Skills
• Excel at achieving objectives, accomplished and initiate projects when left unsupervised. Decision making, resourceful, problem solving, oral communication and thrive under pressure. • Advanced organizational skills with proven capacity to coordinate and multi-task in challenging situations. • Superior interpersonal and management skills with the ability to motivate and promote a positive teamwork ethic. • Accountable, Flexible and dedicated to exceeding expectations with a keen eye for detail. • Management skills which include organizing staff, scheduling, delegating responsibilities, accomplishing goals, developing ideas effectively and general skills a property management, Reservations and call centre companies.
Computer Skills: Excel, Outlook, Internet browser, Word Processor, HRD, Nice, SMS, FRS, Infonet, Electronic mail, Electronic scheduler, and general office equipment