Jasmon D. Anderson

Direct Sales Supervisor (10/13/2008 – 01/28/2010)

Agent: Answered inbound information calls while giving benefits of services and products to generate sales. Assisted Sales Supervisors with agent questions and resolved escalated situations. Monitored a team of 15-20 agents while maintaining a positive sales environment.

Last Employer: DirecTV

Contact Person: 8065890357

Responsibilities: Agent: Setup new television services by presenting customers with product information and answering all questions related to the sale. Generated high energy levels to increase morale and generate sales. Addressed Quality Assurance issues, attendance and trained agents on sales techniques.

Accomplishments: Agent: Maintained highest Key Performance Indicators 3 consecutive months. Won several contest based on sales and attendance. Boosted night Division conversion by 5% over one month and maintained high conversion before promoted. Held the record for Advance Product sales in the Division. Worked directly with client on weekends while supervising entire call center.

Agent/ Floor Coach (11/12/2007 – 08/12/2008)

Agent: Answered directory assistance calls and provided customers with listings in a timely manner Floor Coach: Monitored floor to ensure proper company procedures were followed

Last Employer: KGB_USA

Contact Person: 8067475489

Accomplishments: Maintained lowest call handling time while receiving daily customer accommodations

Establishment: Computer Career Center: Vista College

Degree: Business Administration Associates

Details: Presently Attending