Jennifer Green
Address: 183 Fordham Pv.
City: Ottawa
State: Ontario
Country: Canada
objective
Seeking position requiring excellent customer service skills in an office environment. Position should require a variety of tasks, including working with others, attention to detail, and computer use.
Work Experience
Outbound Sales Consultant (03/16/2009 – Present)
Worked for Rogers for one year in a call center environment
Last Employer: Rogers
Responsibilities: Placing outgoing calls to new and existing customers. Assisting with account maintenance, resolving customer issues and requests, as well as selling services and features.
Accomplishments: Won several monthly draws related to meeting sales and quality targets.
Customer Care Representative (11/12/2003 – 03/16/2009)
Worked for Startek for 5 years in a call center environment.
Last Employer: Startek
Responsibilities: Worked in various departments over the course of 5 years employed for Startek. Recieved incoming calls from customers, resolved customer requests and complaints. Diffused irate customers, working to achieve best resolution for customer and employer.
Accomplishments: Promoted to many different departments within the same building due to excellent customer service skills and a desire to improve.
Education
Establishment: Sydenham High School
Degree: High School Diploma
Education Period: 08/30/1996 - 05/01/2001
Skills
Quick learner, works well in a team or individual environment. Works well under pressure or in a fast paced environment. Cumulative 6 years working in a call center environment and possesses a good grasp on customer care.
Computer Skills: Familiarity with most windows based programs. Working with computers for many years, learns new programs quickly. Typing speed approximately 45 WPM.
Interests
Personal interests and hobbies include writing, and reading. Love to travel and explore new areas. I enjoy video and board games, good company and good food.