Jessica Gathings
------------------------------------------------------------------------------------------------Objective
Working with people, mentoring and developing employees so that they have the best skills to help customers is what I enjoy doing.
Mentoring, training are skills that I have consistantly used in my career.
A strong willingness to learn and be the best that I can be in whatever I do, is very important as well.
Work Experience
Production Manager (09/27/2010 – Present)
Manage 120 employees, 8 supervisors Work with 3rd party vendor Coach and develop Maintain service levels Workforce Management
Last Employer: NCO
Contact Person: 386-801-5186
Responsibilities: Daily Reports Budget allocations comp proposals sales coaching customer escalations attrition agent monitoring supervisor coaching and developing manager meetings
System Administrator/Help Desk Manager (04/03/2001 – 09/13/2010)
Customer Service Software Support SQL PeopleSoft Administration Oracle Administration Help Desk Management
Last Employer: Masco Administrative Services
Contact Person: Shasi Malipeddi 386-547-9723
Responsibilities: Accounting Software Support Desktop Support Customer Service Daily Reports Daily/Weekly/Monthly access audits updates for PeopleSoft and Oracle security access Weekly meetings
Education
Establishment: Daytona Beach State College
Degree: AA Business
Education Period: 01/01/2001 - 05/01/2007
Average Grade: 2.9
Establishment: University Of Central Florida
Degree: Bachelors Degree
Speciality: Major- Business, Minor- Criminal Justice
Average Grade: 2.5
Details: I am still working towards my Bachelors Degree.
Skills
Training Customer Service
Computer Skills: Windows XP, Windows Vista, Windows 7 Microsoft suite Oracle PeopleSoft OIM OID SQL Server Toad
Interests
I enjoy being outside, taking walks in parks. Also, I enjoy reading, listening to music and going to movies.