Joseph Pellicone
------------------------------------------------------------------------------------------------(H) 269-267-2774, (C) 269-267-2774,
Objective
Utilizing my extensive experience and pleasant telephone mannerisms to project a knowledgable, professional and courteous resource for any customer inquiry or concern.
Work Experience
Owner/Operator (09/01/2001 – Present)
Provided an excellent method of retaining and honing past customer service skills while providing a steady and reliable source of second income.
Last Employer: Ebay/Self
Contact Person: Self
Responsibilities: Research, acquisition and sale of a variety of different marketable items. Professional handling of a variety of different questions and concerns through telephone and email.
Accomplishments: Was successful in building a brand new account into a well established and reliable resource for many different types of consumer needs.
Customer Account Representative (05/01/2000 – 01/01/2001)
Acquired advanced skills needed in coordinating between several different entities in a customer service capacity.
Last Employer: Movers Specialty Services
Contact Person: Maria Bunch (MariaB@mss1.com)
Responsibilities: Coordinate moving services between packers, movers and customers Answer questions and solve problems for customers over the telephone and through email
Accomplishments: Established myself as an adept handler and quick learner of many different types of issues dealing with coordinating a move.
Customer Service Representative (12/01/1997 – 12/01/1999)
Received extensive training and coaching needed to provide excellent and speedy customer service in a high volume call center
Last Employer: Telerx
Contact Person: 215-347-5700
Responsibilities: Provided information in response to inquiries about products and services in a call center environment
Accomplishments: Ascended rapidly to team leader due mainly to excellent and professional handling of many types of complex customer situations
Customer Service Representative (03/01/1996 – 09/01/1997)
Learned the basics skills of handling telephone customer service needed for professional and courteous treatment of credit holder inquiries and concerns
Last Employer: Advanta Credit
Contact Person: (215) 657-4000
Responsibilities: Respond to many different types of questions relating to personal credit cards and lines of credit
Accomplishments: Received position of full time employee from an original temp position
Education
Establishment: DPT Business School
Degree: Program Certificate/ MCSE 200 Certification
Education Period: 03/01/2001 - 12/01/2001
Speciality: Computer Network Engineering
Average Grade: 4.0 GPA
Details: Received in depth training in all aspects of computer network administration and support.
Skills
Advanced skills in dealing with a myriad of different types of customer questions through telephone and email contact
Computer Skills: All Windows Operating Systems Microsoft Word Microsoft Access Databases PC Computer Repair and Service Various Proprietary Customer Software