Joy Bartch
------------------------------------------------------------------------------------------------(H) 719-313-9145, (C) 303-881-8670,
Objective
Seeking the opportunity to utilize my exceptional skills and extensive knowledge in the administrative field to further enhance the workplace. Position should require office management, extensive knowledge of various computer and data base programs, and a self-motivated, highly efficient employee.
Work Experience
Server (03/01/2008 – 05/23/2008)
Last Employer: The Taste of New Orleans Cafe - Colorado Springs, CO
Contact Person: Beth
Responsibilities: Take orders from customers, and relay them to chef. Serve customers. Act as cashier for all customers. Provide exceptional customer service.
Sales Associate (09/08/2008 – 03/15/2010)
Last Employer: The Rocky Mountain Chocolate Factory - Colorado Springs, CO
Contact Person: Mazie
Responsibilities: Take and fill special/large orders for customers. Act as cashier for all customers. Serve samples to existing and potential customers. Provide exceptional customer service. Open and Close store.
Sales and Catering Office Manager (07/19/1999 – 11/19/2001)
90 WPM 10 Key By Touch Management Experience Training Experience Experience Developing Invoice System Experience Developing Client Data Base Experience Developing Filing System Sales Experience Catering Experience Experience with Customer Service Experience Directing Catering Department Experience with Multi-Line Phone System
Last Employer: The Cliff House @ Pikes Peak - Manitou Springs, CO
Contact Person: Paul York / 719-685-3000
Responsibilities: Manage all aspects of the Sales and Catering Office. Provide support to the Sales and Catering Directors. Provide Support to Director of Marketing. Handle all A/P and A/R for Sales an Catering Department. Implemented Customer Data Base. Implemented Filing System. Implemented Invoicing System. Extensive Data Entry. Provide Exceptional Customer Service. Handle all Customer Complaints. Work Directly with Brides to establish Ceremony and Reception Details. Work with Company Managers to establish Sales Meeting / Retreat Details. Create Menus with Clients. Communicate Details of Menus with Executive Chef. Communicate Details of Events to Hotel Staff to Ensure Proper Event Execution. Temporarily took Position of Catering Director. Trained New Catering Director. Assisted Director of Marketing with Mass Mailings. Assisted Front Desk with Blocks of Room Reservations.
Accomplishments: Entered workplace as Catering Assistant. Was promoted to Sales and Catering Office Manager within 6 months. After 1 year with the Hotel, I took the position of Catering Director on a temporary basis, and then trained the new Director of Catering. During my 2+ years at the Hotel, I acquired extensive knowledge of office management, as well as, Sales and Catering. Implemented many systems that are still being used today in the Sales and Catering Department.
Skills
Strong Customer Service Skills Ability to Create and Implement Effective and Efficient Office Systems Exceptional Time Management Skills Ability to Multi Task Self Motivated and Need Little Guidance and Supervision Ability to Work Well in a Team Environment
Computer Skills: 95 WPM 10 Key by Touch Proficient with Microsoft Word and Excel Experience with Multiple Data Base Programs Experience with Microsoft Office Limited Experience with Power Point