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Joyce Lam

906-55 Austin Drive, Markham, Ontario, Bhutan

(C) 647-261-4744,


Dedicated, motivated self-starter, hard working and honest individual seeking for an entry level customer service part - time position offer me a positive atmosphere to learn and interacting with customers to utilize my skills and experience in handled customers and make a positive contribution to improve company image.

Work Experience

Administrative volunteers (06/21/2011 – 02/14/2009)

Responsibilities: Managed phone calls and attracted with customers by being helpful and personable * Continually resolve issues with clients whose requests can not be immediately handled by company * Use listening abilities to help clients needs and to meet their expectations * Perform administrative duties: answering the phone, greeting visitors, responsible for mailing, supporting the staff and other office work. * Clean the reception area to maintain a tidy and organize in putting all the paperwork, mailing and document in the right place * Knowledge of information about the company and explain the information to the customers and ensure customers understand the service company is providing.

Administrative and Customer Service Volunteer (04/20/2011 – 08/13/2009)

Responsibilities: Use effective communication and interpersonal skills to interact with employees and customers * Answer telephone and face to face inquiries * Perform administrative duties that is assigned by office manager * Managing visitors and incoming calls and provide high customers service * Provide company information and answered to queries * Responsible for delivering letters, mails, scheduled appointment and answering phone calls.


Establishment: Seneca College

Degree: Diploma in Business Adminstration

Education Period: 09/11/2011 - 08/25/2011

Speciality: Human Resource


* Strong organization skills * Responsible, mature, hard worker and focus on detail * Excellent in maintaining healthy working relationship with colleagues and support their work * Good phone skills * Good manners and great personality * Comfortable in working in a new environment to solve customer problems and handle all type of customer * Basic knowledge of mathematics * Excellent knowledge of computer skills * Able to write speak, read, and write English

Computer Skills: Microsoft Word Excel Powerpoint Excel

Foreign Language Skills: English Cantonese


  • Volunteering Work- I have been volunteering since high school till college to gain more experience and improve my skills
  • Cooking- I love cooking and have been cooking in my college years to prepare my breakfast, lunch and dinner to be excellent in cooking
  • Piano- I been playing for 4 years until level 4
  • Excellent Computer Skills: Through high school till college, i have taken few computer skills that help me gain and be great using computers
  • Travel: i love traveling in different places and to interact different culture of people to learn their different languages