Kathy Lynn
Address: 7491 Manor Drive
City: Mentor
State: Ohio
Zip: 44060
Country: United States
objective
Administrative Assistant with over 20 years experience to work for a company that will allow me to fully utilize my communications, organizational, problem solving and creative skills.
Work Experience
Administrative Assistant (06/09/2003 – Present)
Administrative Assistant with a reputation for professionalism Integrity, creativity, resourcefulness and competence. Strong client focus with attention to detail and excellent follow through. Extensive experience working with general public, insurance and church offices.
Last Employer: Painesville Church of God
Contact Person: Rev. Darrell Lynn/440.352.3839
Responsibilities: Handle all church correspondence including pastors, count and balance books, make deposits and pay all bills. Type transparencies and powerpoint slides for music department.
Accomplishments: Improved and streamlined church handling of monies counting, record keeping and deposits. Improved church finances by applying selected monies on bills to pay off old bills, make building improvements.
Clerical Assistant/Patient Assistance Co-Coodinator (08/10/2002 – 08/12/2003)
Computer data entry, filing, customer service.
Last Employer: Pathways, Inc
Contact Person: 440-918-1000
Responsibilities: Served as Co-Advocate for Patient Assistance Program, Maintained current records for programs,Organized and maintained files, computer data entry, call new and present clients to come in and fill out necessary paperwork, Assist medical secretary in making doctor appointments for clients.
Accomplishments: Enlarged Patient Assistance Program (for indigent persons)which saved the county (Lake) thousands of dollars. This was run through the drug companies.
Customer Service Representative I (02/02/1998 – 02/19/1999)
Customer Service, phones, paperwork, data entry.
Last Employer: Progressive Insurance Company
Contact Person: 1-800-PROGRESSIVE
Responsibilities: Serviced customers by telephone, acted as an interface between customers and sales reps by answering questions and/or processing endorsements for policies, explaining and simplifying insurance to Consumers, Researched, handled and resolved policy problems on complex calls. Excellent follow-up response. Passed phone skills certification within 10 weeks after hire. Off audit for telephone and paperwork within 12 weeks after hire.
Accomplishments: Worked in a call center environment taking over 200 or more calls per day. Learned alot about car insurance, limits of liability and more. Passed Phone skills certification within 10 week after hire and passed paperwork audit within 12 weeks after hire.
Education
Establishment: Western Career College/Carrington College
Degree: Graphic Design
Education Period: 04/21/2011 - 02/21/2011
Details: Have not received this degree yet.
Establishment: Mountain State University
Degree: Administrative Assistant and Medical
Details: Never finished this due to the college changed their course studies.
Skills
Typing 50+wpm, 10 key adding machine by touch, research skills, quick learner.
Computer Skills: Microsoft Office Suite (word, excel, powerpoint, publisher), currently learning adobe photoshop.
Interests
Involved with my church doing many different things, help with Convoy of Hope (once a year), which is a community event. Spend time with family, watch our sons baseball games, volunteer for McMinn Baseball Opening games, Zumba classes, and love to learn new things, research on my family genealogy.