Kathy Watson
------------------------------------------------------------------------------------------------(H) 310-626-2929, (C) 310-626-2929,
Objective
Seeking a position that allows the experience accumulated with growth opportunity and constant dealing with people.
Exceptional ability to deal with customer's concerns and resolve complaints.
Over 10 years experience in providing exceptional Customer Service.
Proven ability to work with minimal supervision.
Work Experience
Customer Service
Retail Sales Associate (06/12/2006 – 05/01/2010)
Shipping Coordinator Customer Service Agent Sales Associate
Last Employer: FedEx Office
Contact Person: Gary Rothstein/310-658-0206
Responsibilities: Providing outstanding customer service. Up-selling to customers orders. Assisting customers with any needs they have.
Accomplishments: Won numerous achievement awards (Beacon Award) for outstanding customer service. Numerous customer surveys listing outstanding service.
Education
Establishment: SCROC cashier school
Degree: Certificate
Education Period: 05/03/2004 - 10/29/2004
Speciality: completed course with honors
Average Grade: 4.0
Details: Graduated with honors
Skills
Ability to work well with others. Fast learner of new procedures. Ability to work well with disgruntled or dis-satisfied customers. Goal oriented
Computer Skills: Internet proficiency computer proficiency in company software programs. Outlook Word.
Additional Information
For almost 15 years I have been an exceptional employee when dealing with other people was needed. I have consistently achieved all goals set for my department
Conferences or Courses: Several courses completed in all aspects of sales associate and customer service provided by the FedEx University.
Certifications or Licensures: CPR and First Aid