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Kenneth Kasper

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307 Pepper Creek Dr., Valparaiso, IN, 46385, United States

(H) 219-465-3234, (C) 219-313-0516, (F) 219-465-3234

Objective

Looking to acquire a position in sales or client support.  Best suited to a company that is looking for a self starter, and someone that can work unsupervised , or in a remote capacity.  Have experience in sales, project management, call center design & support, & telecommunications.


Work Experience

Account Engineer (10/01/2010 – Present)

Account Management, Sales, System Design, Customer Training, Project Management

Last Employer: Tri-Electronics, Inc.

Contact Person: Carol Boss 219-228-2673

Responsibilities: Support of three major accounts in government, finance

Senior Account Executive (11/21/2002 – 10/01/2007)

Handled major accounts including County Government, and metropolitan bus service. Also sold and designed multi location PBX systems, including IP connectivity.

Last Employer: Schuld Inc./SCI Incorporated

Responsibilities: Sales to Major Accounts Project Management System Design

Accomplishments: Had (5) significant sales involving public bids. Designed (6) siginificant PBX system sales for other Account Executives. Helped the company secure and maintain a Lucent/Avaya business partnership by acquiring certifications needed to maintain that relationship

Account Manager (04/01/1999 – 11/21/2002)

Sales

Last Employer: Tri-Electronics, Inc.

Contact Person: Carol Boss 219-228-2673

Responsibilities: Sold PBX

Accomplishments: Helped the company implement a Lucent Business Partner relationship by bringing my sales and service certifications to the business.

After Market Account Manager II (05/01/1989 – 04/01/1999)

Supported Mid/Major Accounts for their ongoing and day to day telecommunication needs. Worked independently in a 17 county environment in Northern Indiana

Last Employer: AT&T/Lucent Technologies

Responsibilities: Designed and sold hybrid/PBX and key telephone systems. SUpported customers in their ongoing business needs with additional products and applications. Maintained a level of proficiency through ongoing training and certification

Accomplishments: 6 years Mid Year Achiever 5 Years Annual Achievers Club 2 years Customer Satisfaction Award

Skills

Strong customer support skills Written/oral presentation skills AVAYA System Design experience

Computer Skills: Proficient in Word Excel and Microsoft applications

Additional Information

Honors: 5 years AT&T/Lucent Mid Year Achiever 6 years AT&T/Lucent Annual Achiever 2 Year Customer Satisfaction Award

Conferences or Courses: Many AT&T/Lucent/ AVAYA Training courses

Interests

Golfing, camping, & Basketball