Kenneth Kasper
------------------------------------------------------------------------------------------------(H) 219-465-3234, (C) 219-313-0516, (F) 219-465-3234
Objective
Looking to acquire a position in sales or client support. Best suited to a company that is looking for a self starter, and someone that can work unsupervised , or in a remote capacity. Have experience in sales, project management, call center design & support, & telecommunications.
Work Experience
Account Engineer (10/01/2010 – Present)
Account Management, Sales, System Design, Customer Training, Project Management
Last Employer: Tri-Electronics, Inc.
Contact Person: Carol Boss 219-228-2673
Responsibilities: Support of three major accounts in government, finance
Senior Account Executive (11/21/2002 – 10/01/2007)
Handled major accounts including County Government, and metropolitan bus service. Also sold and designed multi location PBX systems, including IP connectivity.
Last Employer: Schuld Inc./SCI Incorporated
Responsibilities: Sales to Major Accounts Project Management System Design
Accomplishments: Had (5) significant sales involving public bids. Designed (6) siginificant PBX system sales for other Account Executives. Helped the company secure and maintain a Lucent/Avaya business partnership by acquiring certifications needed to maintain that relationship
Account Manager (04/01/1999 – 11/21/2002)
Sales
Last Employer: Tri-Electronics, Inc.
Contact Person: Carol Boss 219-228-2673
Responsibilities: Sold PBX
Accomplishments: Helped the company implement a Lucent Business Partner relationship by bringing my sales and service certifications to the business.
After Market Account Manager II (05/01/1989 – 04/01/1999)
Supported Mid/Major Accounts for their ongoing and day to day telecommunication needs. Worked independently in a 17 county environment in Northern Indiana
Last Employer: AT&T/Lucent Technologies
Responsibilities: Designed and sold hybrid/PBX and key telephone systems. SUpported customers in their ongoing business needs with additional products and applications. Maintained a level of proficiency through ongoing training and certification
Accomplishments: 6 years Mid Year Achiever 5 Years Annual Achievers Club 2 years Customer Satisfaction Award
Skills
Strong customer support skills Written/oral presentation skills AVAYA System Design experience
Computer Skills: Proficient in Word Excel and Microsoft applications
Additional Information
Honors: 5 years AT&T/Lucent Mid Year Achiever 6 years AT&T/Lucent Annual Achiever 2 Year Customer Satisfaction Award
Conferences or Courses: Many AT&T/Lucent/ AVAYA Training courses
Interests
Golfing, camping, & Basketball