Kia Petersen
------------------------------------------------------------------------------------------------(H) (225) 343-1841, (C) (225) 288-02114,
Objective
Seeking position requiring excellent customer service skills. Position should require a variety of tasks including word, excel, technical support, and troubleshooting.
Work Experience
Operations Associate 2 (02/16/2009 – 08/05/2010)
Cleaning and Inspectiong of DVDs Inventory Customer Service Quality Control
Last Employer: Netflix
Contact Person: Eric Gaston/(478) 474-8672
Responsibilities: handling dvds, managing employees, sending control reports
Administrative Assistant (04/12/2005 – 02/11/2009)
Dispatch Payments Reception Scheduling
Last Employer: Spherion
Contact Person: (478) 956-1700
Responsibilities: Handling inbound calls, switchboard operation, took phone payments, provided technical support for DSL customers, provided technical supprt for programming problems, microsoft word, excel , powerpoint
Education
Establishment: Wm H Turner Technical Arts HS
Degree: HS Dipolma
Education Period: 09/16/1992 - 06/06/1997
Average Grade: 3.6
Skills
Customer Service
Computer Skills: Microsoft Word Excel Powerpoint Spreadsheets
Interests
Community Involvement