Kim  MacDonald

Medical Receptionist  (11/01/2009 – 03/26/2010)

Last Employer: Beltone Hearing Centre, Moose Jaw, SK

Responsibilities: *Greeted patients and provided customer service and assistance.*Created and updated patient files.* Reviewed and distributed incoming internal and external correspondence.*Booked and confirmed appointments.*Daily use of computer applications such as Excel, Word, MS Outlook Express,Microsoft Office Suite, and Email.*Use of multi-line telephone system.*Opened and closed business.*Daily cash and billing reconciliation and banking transactions.*

Senior Level Office Administrator (06/04/2007 – 07/10/2009)

Last Employer: EDS Canada / United Airlines Cargo, Sydney, NS

Responsibilities: *Provided customer service and assistance to telephone agents booking and tracking shipments.*Monitored agents to ensure adherence to policies and procedures, completeness, and accuracy.*Acted as liaison between United Airline headquarters team and telephone agents and customers.*Supervised agents responding to email inquiries from company website.*Assisted with implementing and updating company policies. *Monitor of worldwide shipments of legal documents, human remains, and medical specimens.*Created and updated daily tracking spreadsheets. *Daily use of various computer applications such as Excel, MS Word, MS Outlook Express, MS Office Suite, SAP, and Blue Pumpkin.*

Customer Service Representative (03/07/2005 – 06/27/2007)

Last Employer: EDS Canada / United Airlines Reservations, Port Hawkesbury, NS

Responsibilities: *Completed, changed, and cancelled customer bookings for passenger reservations. *Handled customer inquiries and concerns via telephone while demonstrating empathy and utilizing Problem Resolution to satisfy the customer. *Processed purchases and refunds.*

Assistant Manager (06/25/1999 – 01/18/2002)

Last Employer: The Rockaway Restaurant, Bedford, NS

Responsibilities: * Staff scheduling.*Compiled payroll on a bi-weekly basis. *Trained new employees. *Food and beverage costing, ordering, and inventory control. *Daily cash reconciliations and banking. *General office duties. *Managed staff of 20 in manager's absence.

Establishment: Nova Scotia Community College, Port Hawkesbury, NS

Degree: Hotel/Restaurant Management

Education Period: 09/08/1997 - 06/01/1999

Speciality: Hotel/Restaurant Management Diploma

Details: *2 year Co-op program.*

Establishment: Nova Scotia Community College, Sydney, NS

Degree: Office Adminstration

Education Period: 09/08/1992 - 06/01/1993

Speciality: Office Adminstration Diploma

Establishment: Strait Area Education-Recreation Centre, Port Hawkesbury, NS

Degree: Grade Twelve Academic Diploma

Education Period: 09/05/1988 - 06/26/1992