Kimberlee Dillard

Owner/Manager (10/04/2010 – 09/21/2009)

Learned how to handle several tasks effectively as the owner of a restaurant, Trained the employees to help customers through dedication, friendliness, and meeting customer needs, experienced in the preparation of food, waitress, and greeting hostess.

Last Employer: Coyote Cafe

Contact Person: Kimberlee Dillard/806-316-0447

Responsibilities: Managed staff including scheduling, job specifications and performance evaluations, Menu development and daily production forecast, Encouraged staff to exceed customer satisfaction, handled all bookkeeping duties, including A/R, A/P, payroll, Daily general ledger, profit and loss. Also preformed all inventory and ordering tasks.

Accomplishments: was rated one of the top eating establishments in the surrounding area, and was referred by the public as the restaurant to eat at for the best dining experience.

Secretary (03/22/1999 – 02/02/2004)

Handled twelve line phone efficiently, transcribed meetings, and phone conferences with accuracy, Record keeping, office management, and responsibility for information systems, Capability to meet deadlines and work under pressure, competence with using common office systems and software, Excellent command over English, type over 60wpm, efficient in excel, Microsoft PowerPoint, and word, 10 key by touch. Ability to follow instructions well and make decisions with no supervision.

Last Employer: Helo Energy

Contact Person: Houston/806-291-7615

Responsibilities: Translating accurately all company meetings, and conference calls, typing and filing Railroad Commission reports with the Railroad Commission, Paying all company related bills, entering in General ledger all incoming checks received for oil and gas productivity, entering roustabout truck and labor in excel format, calculating and preparing employee payroll, answering 12 line phone system proficiently, taking dictation. Effectively developed telephone communication skills and consistently met quotas.

Accomplishments: Created an Excel spreadsheet for Roustabout truck hours, labor, and heavy equipment use, which itemized charges to business clients, cutting down client complaint, and slow bill pay.

secretary (05/09/1994 – 01/23/1998)

Experience in organizational administration, computer/technical support, and office management.Handled various secretarial tasks with efficiency, Transcribed audio and DVD files. Superior organizational skills, effective in the management of top organizational initiatives. report development, and creation of executive-level internal and external correspondence.

Last Employer: Brown Construction

Contact Person: Joel Brown/806-626-5848

Responsibilities: Handled customer queries, correspondence and phone requests, Scheduled appointments with clients, Transcribed company meetings, interviews, and conference calls, from audio, Oversaw accounts to ensure up-to-date client information and data. Reviewed, proofed and typed all company correspondence, Performed tasks such as billing, reconciliation, collections, and month-end closings.

Accomplishments: Prepared Power Point slide for company safety, rules, and in case of emergency examples, for all new hires, which led to a discount for the company insurance. Accelerated customer question response time by creating and implementing process improvements to assist in phone- and email-based inquiries.

Establishment: Colorado Technical University

Degree: Associates

Education Period: 02/05/2007 - 11/23/2009

Speciality: Medical Coding and Billing

Avarage Grade: 3.56 GPA

Details: Took online courses in order to achieve my Associates degree w/ specializing in Medical coding and Billing. Was also a School Mentor.