Kimberley Billingslea
Address: 19120 Sunset Dr.
City: Warrensville
State: Ohio
Zip: 44122
Country: United States
objective
To obtain a position with a result-oriented organization or company that sees an ambitious and career conscious person, with acquired skills and education will be utilized toward continued growth and advancement.
Work Experience
Program Manager (08/11/2003 – 03/19/2007)
1 year of Program Manager experience 10 years of customer Service Extremly productive in a high volume, high stress, environment Proficient in the use of Microsoft Office Highly productive in the use of a dialer system Self starter with a can do attitude
Last Employer: Call Center Resources
Contact Person: Jenna Nightingale/ 216-464-2565
Responsibilities: Reported directly to the Director of Call Center Operations. Responsible for incoming and outgoing calls. Coordinate administrative and production- related factors for two client programs. Set goals and objectives for the agents, create WIPS for the agents to be more productive. Trained new hires on all procedures, process, and protocol related to programs. Develop training materials and information on projects, this includes scripts, most frequently asked questions. Kept track of scheduling, time off requests, personal and vacation time. Reviewed activity and call reporting. Created client reporting detail, filtered and sent weekly notes to the client. Maintained quality control of agent calls to adhere to client standards. Ensured program is within the client guidelines. Both programs exceeded over $300,000 per month in credit cards, checks over the phone and/or mail in payments. Client 1: responsible for 10 agents on this program. Collected on past due heart monitor accounts. Verified insurance and billed the insurance company. Client 2: responsible for 5 agents on this program. Soft collected on medical bills.
Accomplishments: Promoted to Program Manager after 3 years of service
Interviewer (04/01/2003 – 11/14/2003)
Customer Service
Last Employer: Market Team Associates
Contact Person: No longer in business
Responsibilities: Contacted farmers in the United States in regards to which chemicals and health treatments that they use on their farm. This survey would develop a profile helping the Department of Agriculture.
Switchboard Operator (04/02/2001 – 11/29/2002)
Strong people skills, excellent communication. Answering switchboards and directing calls appropriately. Performing general office duties and completing various office projects assigned.
Last Employer: Metropolitan Bank & Trust
Contact Person: Bought out by Skyy Bank
Responsibilities: As Switchboard operator, courteously answer phone calls and direct them to appropriate department and/or personnel. Updated commercial project folders and copying for asset recovery. Also assisted the Purchasing Coordinator, performed various duties in support including purchase orders. Maintain accurate records of requests, and orders. Conducted follow-up as necessary to finalize purchase orders and/or resolve billing issues.
Education
Establishment: American Intercontinental University
Degree: Medical Billing and Coding
Education Period: 02/15/2010 - 09/29/2010
Details: Currently attending
Establishment: Shaker Heights High School
Degree: Diploma Received
Education Period: 08/23/1992 - 05/29/1995
Average Grade: 2.0
Skills
Strong people skills, excellent communication. Answering switchboards and directing calls appropriately. Performing general office duties and completing various office projects assigned. Experience managing and dealing with Human Resource issues such as write-ups and disciplinary actions. Entry level Medical Billing.
Computer Skills: 35 WPM, Strong history working with Mircosoft Office, Windows XP,Thunderbird, CUBS (Columbia Ulitmate Business System), Q & A, Data-Entry,PBX Switchboard, Devox Dialer System.