Kristal Miller
Address: 1 Sunrise Close
City: Wickie Wackie Housing Scheme
State: 8 Miles Bull Bay, St. Andrew
Country: Jamaica
objective
To further my career in the field of Customer Service with a reputable company and to obtain a position that will enable me to utilize my experiences in such a way that would benefit myself as well as my employer
Work Experience
Operations Officer/Client Relations Officer (05/05/2008 – Present)
Attend to clients??™ requests in a timely and accurate manner Co-ordinate with other departments to resolve inquiries Support Sales Team Enter data using Microsoft Word and Excel for record-keeping Monitoring investment securities Preparation of relevant documents relating to investment securities Corresponding with Ministry of Finance in regards to investment securities Organize Tax Refunds
Last Employer: BPM Financial Limited
Contact Person: Mrs. Peta-Rose Hall
International Client Relations Officer (Call Centre) (10/29/2010 – 03/03/2008)
Prepare loan agreements over the telephone for international clients Ensure the loan agreements are processed within the guidelines set and comply with both internal and external policies Assist clients with complaints and enquiries to solve difficulties as it relates to loan agreements Assist the department head with the execution of customer service programs
Last Employer: Cash Plus Intl. Limited
Account Administrator (09/04/2007 – 10/29/2007)
Administer international health plan accountholders??™ accounts Perform general office duties (filing and data entry) Relieve receptionist Assist both Employee Benefits
Last Employer: Caribbean Assurance Brokers Limited
Personal Assistant (01/15/2007 – 07/30/2007)
Upload new applications Monitor new applications Service existing clients Distribute birthday cards Schedule appointments Assist agents managed by Mr. Coke Type, file, print, copy and fax all correspondences
Last Employer: Mr. Garfield Coke (Sagicor Life Jamaica Ltd))
Contact Person: Mr. Garfield Coke
H.E.A.R.T Trainee-Administrative Clerk (08/31/2004 – 12/30/2005)
Provide information for policyholders and directing them to the appropriate persons to deal with their particular requests Provide daily reports (Pending Business, Bounce Cheque and Policy Contract Delivery) for managers Provide policy updates for agents Distribute birthday cards and listings, written business reports, overdue premium reports, policy contracts and all correspondences Type, file, print, fax and record all branch correspondences Collect and deliver mails or packages from clients to agents and staff Assist in keeping the stationery/forms cupboard tidy and to replenish forms Process new applications on company’s electronic system
Last Employer: Sagicor Life Jamaica Limited
Contact Person: Ms. Seneritta Green
Education
Establishment: Utech/JIM School of Advanced Management
Degree: Associate Degree Business Administration
Education Period: 09/01/2005 - 08/02/2007
Speciality: Credit
Details: Major in Management
Skills
Computer Skills: Typing Microsoft Products (Word, Excel, Powerpoint, Outlook)
Additional Information
Certifications or Licensures: Certificate in The Jamaican Securities Course earned from UTECH/JIM School of Advanced Management