Larry Ronell
------------------------------------------------------------------------------------------------(C) 559-283-1569,
Objective
My career goal is to work with a company that deals in customer satisifaction. I have worked in an office environment for the last twelve years but was layed off due to the downturn in the economy. I work well with customers, employees and supervisors with the ability to get the job done under time constraints. I look forward to working for a company that puts the customer first and is looking for an employee who understands that without customers we have no business. I am excited in showcasing my unique skills to my future employer and helping them achieve their goals as well as mine in moving up through the company.
Work Experience
Customer Changes Representative (12/09/1996 – 03/13/2009)
Communicated with customers regarding errors and problems in their ads and working to resolve those errors and then following up to insure changes were made before print / Kept track of customers who had problems after print to make sure that the same errors were not made the following year / Reviewed all available information before contacting customer to be well informed to help the customer resolve any issues they may have had / Referred customers to the appropriate department as quickly as possible if I determined I could not help them so they would not feel frustrated in the process.
Last Employer: Valley Yellow Pages
Contact Person: Tami Pierce - (559) 251-8888
Responsibilities: Ensuring customers advertisements were printed to the customers specifications within company guidelines and policies.
Accomplishments: Recruited by 4 different supervisors in my 12 years based on my work ethic.
Education
Establishment: Fresno City College
Degree: Continuing Education
Average Grade: A-
Details: Went to College 10 years ago and plan on attending the summer 2010 session.
Establishment: Online Training - Various
Speciality: Web Design
Details: Study web design in my spare time as I have always been interested in it. I just enjoy learning new things and always look for something new to learn. "My motto is if you're not learning, then you're not living."
Establishment: Advanced Computer Training School
Degree: Certificate of Completion
Education Period: 05/06/1996 - 11/18/1996
Speciality: Bookkeeping
Average Grade: A
Details: Top of Class
Skills
Great customer service communication Skills / Able to listen to concerns and problem solve to a satisfactory conclusion / Work well with others or independently / Well organized and multi-task efficiently / Competent conflict resolution skills
Computer Skills: MS Office Suite / MS Access / QuickBooks / Ten key / Knowledge of common office machinery / Type 45 wpm
Additional Information
I plan on attending Fresno City College in the summer session as well as study Web Design in my free time.
Certifications or Licensures: Certificate of Completion - Advanced Computer Training School - 1983
Interests
I enjoy working and spending time with my family. I come from a strong work ethic that was instilled by my father at a young age. I am constantly trying to improve on being a better human being every day of my life and it shows in my attitude and in my interaction with others.