Lisa Underwood

Casual Support Staff (06/01/2006 – Present)

Reception Duties: taking calls from parents, taking messages, directing calls to the right department, booking rooms for meetings, data entry; successfully resolved parental issues regarding their child ONSIS: Ministry submissions (using SIS, ONSIS, MEN and OEN database??™s); maintain data integrity in Trillium and OEN database??™s; able to read and manipulate XML files; suspensions

Last Employer: Thames Valley District School Board

Responsibilities: Reception Duties: taking calls from parents, taking messages, directing calls to the right department, booking rooms for meetings, data entry; successfully resolved parental issues regarding their child ONSIS: Ministry submissions (using SIS, ONSIS, MEN and OEN database??™s); maintain data integrity in Trillium and OEN database??™s; able to read and manipulate XML files; suspensions

Material Control / Purchasing Agent (07/04/1989 – 02/17/2006)

Material Control: Maintaining just-in-time stock for all customers (approx. 60 customers; arranging and maintaining inventory counts; help organizing and creating procedures for inventory levels to make for a profitable business; preparing agenda’s/minute taking Purchasing: Purchased products for all customers of Nifast Canada - approx. 60 suppliers which included 3 German suppliers, 20 to 30 Japanese suppliers as well as 20 to 30 North American Suppliers; Developed and implemented excel spreadsheets to monitor inventory which resulted in increased company efficiency and productivity; created databases and spreadsheets to improve inventory management and reporting accuracy; Sourcing inventory for customers by contacting them for forecast amounts; EDI/EDS systems for ASN Transmissions Logistics: Arranging pick ups and deliveries to customers to ensure no line stoppage for a Just-in-Time Basis (Cami Automotive and most of their Tier 1, Tier 2 suppliers); Arranging overseas orders and delivers from Japan and Germany - again maintaining line stock; excelled within deadline-intensive environment, ensuring accurate and on-time completetion of all projects; liaised with vendors to order and maintain inventory Order Desk: Input customers orders; handle any complaints/issues from customers and work on a way to resolve the situation ISO 9001/QS9000: Worked closely with fellow team mates to achieve and maintain this status Planned and executed all aspects of move to new headquarters. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude; maintain inventory of office supplies; assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Prepared and drafted all outgoing correspondence in a timely manner.

Last Employer: Nifast Canada Corporation

Responsibilities: Material Control: Maintaining just-in-time stock for all customers (approx. 60 customers; arranging and maintaining inventory counts; help organizing and creating procedures for inventory levels to make for a profitable business; preparing agenda’s/minute taking Purchasing: Purchased products for all customers of Nifast Canada - approx. 60 suppliers which included 3 German suppliers, 20 to 30 Japanese suppliers as well as 20 to 30 North American Suppliers; Developed and implemented excel spreadsheets to monitor inventory which resulted in increased company efficiency and productivity; created databases and spreadsheets to improve inventory management and reporting accuracy; Sourcing inventory for customers by contacting them for forecast amounts; EDI/EDS systems for ASN Transmissions Logistics: Arranging pick ups and deliveries to customers to ensure no line stoppage for a Just-in-Time Basis (Cami Automotive and most of their Tier 1, Tier 2 suppliers); Arranging overseas orders and delivers from Japan and Germany - again maintaining line stock; excelled within deadline-intensive environment, ensuring accurate and on-time completetion of all projects; liaised with vendors to order and maintain inventory Order Desk: Input customers orders; handle any complaints/issues from customers and work on a way to resolve the situation ISO 9001/QS9000: Worked closely with fellow team mates to achieve and maintain this status Planned and executed all aspects of move to new headquarters. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude; maintain inventory of office supplies; assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Prepared and drafted all outgoing correspondence in a timely manner.

Establishment: Fanshawe College, London

Degree: Office Administration Certificate

Education Period: 05/01/2007 - 11/01/2008

Average Grade: 3.71

Establishment: Fanshawe College, London

Degree: Legal Secretary Diploma

Education Period: 09/08/1987 - 06/30/1988