Lori Ellerbeck

Resort Operations (04/07/2005 – Present)

Reservations/Sales Manager * Customer Service * Catering Co-ordinator * Event Co-ordinator * Microsoft Office Specialist * Database Design

Last Employer: Desert Lake Family Resort

Contact Person: Sally Colman 613-374-2196

Responsibilities: Administration - Duties that include all bookings, database operations, sales and marketing, answering phone calls and emails, do all mailings. Design and publishing of vouchers and gift certificates. Provide all forms and reports relevant to operations. * Reservations - Book and co-ordinate all reservations for 15 accommodation units, 130 seasonal sites, 65 camping sites, watercraft and boat rentals, docking, and event room. * Catering - Book and co-ordinate all catering events. Ensure all guest requirements are met. Setups, food prep and service, and supervise overall operations relevant to catering events. * Activities - Assist in activities and fundraising events. * Database - Maintenance and design of all database changes. Calculated formulas and forms to be updated as required. Providing reports for advertising dollars, etc. Provide all year end reports relevant to reservations and operations. * Daily Operations - Assist in operations of resort to include but never limited to: Store operations, snack bar, fishing/hunting licencing, cleaning, training, and providing excellent customer service to the guest. * Health and Safety Rep

Accomplishments: 2005 - Designed and built custom database to operate all reservations, sales, and marketing. Provides calculated reservation forms, seasonal and guest info, and all sales and marketing reports.

Assistant Director of Catering (11/01/2003 – 08/28/2004)

Administration, booking and co-ordinating events, meetings, and functions.

Last Employer: Days Inn

Contact Person: Sara Maveety

Catering Bartender/Server (05/01/1994 – 12/22/2000)

Bartender, server, room setups.

Last Employer: Holiday Inn Oshawa

Responsibilities: Provide excellent service to VIP catering events.

Music Promotions (01/15/1998 – 01/31/2003)

Co-ordinate events, band booking, marketing and promotion.

Last Employer: Once Bitten Music Promotions

Contact Person: Home Business

Establishment: Academy of Learning

Degree: Business Administration

Education Period: 05/03/2004 - 09/30/2005

Speciality: Microsoft Office Specialist

Average Grade: Honours

Establishment: Granton Institute

Degree: Music Distribution and Promotions

Education Period: 01/03/1997 - 01/05/1998

Average Grade: Honours