Lori Ozilice
------------------------------------------------------------------------------------------------(C) 586-604-8163,
Objective
I am a dedicated, loyal outgoing person who is looking for a position in the Customer Service field of which I have many years of experience and would like to expand my knowledge to excel in this field.
Work Experience
Customer Service Representative (09/26/2007 – Present)
Customer service in a call center.
Last Employer: Allegra Direct Communications
Contact Person: Laurie Nikolauzyk
Responsibilities: Answering inbound and making outbound calls relating to benefits and claims. Quality coaching for 2 teams.
Pharmacy Technician (01/17/2005 – 08/19/2005)
Retail pharmacy
Last Employer: CVS
Contact Person: Sam Wehbe 586-977-3610
Responsibilities: All daily aspects of a retail pharmacy including customer service, cashiering, inventory control and processing and filling prescriptions.
Sr. Pharmacy Technician (11/23/1998 – 09/24/2004)
Retail Pharmacy
Last Employer: Walgreens
Contact Person: Frank Talbot 586-446-8104
Responsibilities: All daily aspects of running a retail pharmacy including customer service, cashiering, inventory control and scheduling.
Education
Establishment: Fraser High
Degree: Business Management
Average Grade: 3.0
Skills
Customer service, multi-line phones
Computer Skills: Microsoft Word and Excel