Lynn Tratch

General Office Personnel (06/19/2006 – Present)

The Office Personnel are accountable for the accurate and efficient process of all documentation pertaining to all store inventory transactions. Also responsible for the accuracy of financial transactions within a store.

Last Employer: Zellers / HBC

Responsibilities:
Verification of Transportation In/Out records, and corrective action taken
Ensure distribution to appropriate personnel of overnight batch reports
Log all movement of merchandise in appropriate log for follow up and resolution
Print store accounting totals report by terminal at store closing
Perform store opening and closing procedures on system
Process ZOOM, DTS orders, online transfers ,receivers and local purchases
Responsible to manage the handling of claims, debits and F206
Monthly verification of the PDR and PAR reports
Control log of equipment to be maintained
Follow-up on on-line reporting
Records management procedures to be followed as per policy guidelines
Perform daily balancing of cash fund and cash floats
Ensure deposits are made daily to avoid large sums of money left in safe
Cash report results entered daily and weekly into GLA system
Preparation and logging of void and refund tracking log
Investigation of cash over and shorts
In charge of store supply
C.O.D follow-up
Prepare and submit expenses to Home Office for processing
Customer Service

Fashion Associate (03/10/2003 – 06/19/2006)

The Softlines Associate is accountable for the maintenance of clean, tidy, well merchandised areas, with reaction to merchandising issues, planograms and adherence to the in-stock programs. Knowledge of the customer service standards for the sales floor and the technical aspects of the checkout operations is a requirement.

Last Employer: Zellers / HBC

Responsibilities:
In the course of carrying out responsibilities on the sales floor, be reactionary to customer requests and needs
Full knowledge of POS Operations and customer service standards at checkouts
Responsible for the sales events execution and presentation through sales events set-up and signing
Daily flyer checks to ensure flyer boards are updated daily with current information
Completion of all training and product knowledge programs
Maintenance of planograms
Provide substitution and raincheck items where required
Daily restocking of merchandise
Changing of ends for merchandise presentation
Monthly set up of Softlines Maps
Daily housekeeping and recovery of area of ownership
Processing of merchandise returns
Responsible to set up seasonal changes
Execution of recalls and defective product programs
To be conversant with the company's Health and Safety program, knowledgeable and compliant to the Associates role in regards to health and safety
To be knowledgeable and compliant to all company and Store Loss Prevention Programs

Accomplishments: Promoted to Office Personnel

Planogram Associate (03/13/2000 – 03/10/2003)

The Planogram Associate is responsible for the timely execution and on-going maintenance of planograms.

Last Employer: Zellers / HBC

Responsibilities:
Set up merchandise according to planograms and ensure labels and signs are up-dated as per company procedures
Review of departments daily, to maintain shelf labels and to ensure planogram set up is in place
Responsible for set up of seasonal planograms
In the course of carrying out responsibilities on the sales floor, to be reactionary to customer requests and needs
Support and maintain the company's customer service standards
Full knowledge of POS operations and customer service standards at checkouts
To be conversant with the company's Health and Safety program, knowledgeable and compliant to the Associates role in regards to health and safety
To be knowledgeable and compliant to all company and store loss prevention programs
Awareness of all current KPI's/ Non-Ad's/ Price Cut to ensure all labelling is up to date and signing is updated