Mark Anderson
------------------------------------------------------------------------------------------------(H) 863-709-6474, (C) 863-709-6471,
Objective
Seeking position that requires excellent customer service skills. Position should require a variety of tasks, and have minimal down time.
Work Experience
Office Manager (04/10/2005 – 04/09/2010)
Frequent customer contact, multitasking various duties with excellent results. Supervising staff effectively.
Last Employer: Smooth Move Moving and Storage, Lakeland, FL
Contact Person: Quinton/ 863-797-9946
Responsibilities: Take customer calls, set up appointments, answer customers questions, handle problems and issues customers may have, organizing and preparing employee schedules , maintain housekeeping, printing reports, maintaining obligations to city, county and state regulations.
Accomplishments: Employee of the year 3 of 5 years. Perfect attendance for the duration of employment.
Warehouse Manager (06/03/1998 – 04/10/2005)
Freight handling, scheduling employees, organize objectives and delegating tasks to employees.
Last Employer: Smooth Move Moving and Storage
Contact Person: Quinton/ 863-797-9946
Responsibilities: Loading/ unloading trucks, maintain housekeeping, scheduling shipping manifests, scheduling incoming freight. Inventory management and control. Processing damage claims, Ordering supplies, supervision of 8 man crew.
Accomplishments: Employee of the year 5 times consecutively in last 5 years at the position.
Us Army/ MSE Network operator/ maintainer (05/15/1994 – 05/15/1998)
Solving problems with network customers (high ranking officers) at a extremely fast pace while in stressful situations.
Last Employer: Us Army
Contact Person: none
Responsibilities: Various tasks designed to solve whatever problems arise. Repairing terminals, j-boxes and line-of-sight transition satellites.
Accomplishments: Soldier of honor award given upon completion of basic training, only one soldier out of a 300 soldier Company are given this award. AIT honor graduate. Certified combat medic.
Education
Establishment: Florida Metropolitan University
Degree: associate of computer science
Education Period: 10/18/2004 - 07/07/2006
Speciality: Networking
Average Grade: 4.0 deans list, presidents list
Details: Operate and maintain computer networking
Establishment: George Jenkins HS
Degree: Diploma
Education Period: 04/01/1990 - 04/01/1998
Speciality: High School
Average Grade: 2.5 GPA
Skills
Great customer service skills. Ability to remain calm in heated situations. Great problem solver with great critical thinking skills. Motivated worker.
Computer Skills: Highly efficient in all Windows based business software. Experienced and trained in computers inside and out.
Interests
Involved in city basketball league. Play guitar and learning piano. Active member in political groups.