Markus Shoplak

Operations Manager (01/06/2009 – Present)

Manage daily operations with a staff consisting of 90 employees, management team of 5 -10, as well as an office staff. Responsible for in upwards of $ 10 million in annual revenues. Effective liaison between customer and corporate offices.

Last Employer: UtiliQuest

Contact Person: Jeff Tramplesure

Responsibilities: ??? Focus on results / consistently produce substantial / positive impact ??? Manage operation with annual revenue of $5- $7 million ??? Analyze operations / financial accountability through P

Accomplishments: Successfully reduced company liabilities by more than 60% in 13 months while adding this back to the bottom line. Increased employee productivity by 30% and reduced over all attrition by 48%.

District Manager (03/12/2001 – 06/08/2006)

Manager of daily operations with a staff consisting of 30 employees. Responsible for in upwards of $ 5 million in annual revenues.

Last Employer: ELM Locating

Contact Person: Craig Rogers

Responsibilities: ??? Reduced damages by 85% with average minimum return on revenue of 12% ??? Liaison between clients / contractors / local and regional staff ??? Effectively manage workloads to increase efficiency and production ??? Review and analyze daily operations / financial reports / budgets ??? Attention to detail generated billing corrections which increased revenue ??? Reduced damages resulting in increased revenue / effected quality resolutions ??? Investigate damage claims / assess liability / negotiate settlement ??? Manage workloads / improve individual and team efficiency ??? Delegate work assignments to field and office staff ??? Clarify / resolve staff problems ??? Ensure company policies

Accomplishments: Effectively reduced company exposure to damage costs incurred by locate errors. Increased productivity by 30% while ensuring employee retention. Promoted from field level management to oversee operations in several markets.

District Manager (07/03/2006 – 01/06/2009)

Manage daily operations with a staff consisting of 100 employees, management team of 10, and office staff. Responsible for in upwards of $ 8 million in annual revenues.

Last Employer: SM&P Utility Resources

Contact Person: Mike Stayton

Responsibilities: • Manage operation with annual revenue of $8 million • Analyze operations / financial accountabilty through P&L and G/L • Assess/ Develop monthly and quarterly budget Closely monitor budget / carefully consider implications of financial decisions • Focus on results / consistently produce substantial / positive impact • Reduced damages cost by 200% / productivity increased by 7% • Respond to emergencies / productively cope with shifting priorities • Capitalized on company / personal strengths / significantly improve client relations • Effectively balance team work loads / establish realistic work demands • Develop solutions / take action based on documented facts • Liaison between public / clients / contractors / employees / upper management • Workforce of 100+ employees including Training / Quality / and Office Staff • Customer experience consisting of ATT / Verizon / Nipsco / Comcast

Accomplishments: Successfully reduced company liabilities sustained by damage costs while adding this back to the bottom line. Increased employee productivity by 43% while ensuring employee retention was obtained.

Establishment: Inadiana Business College

Degree: Applied Science Business Administration & Network Technology

Details: • Progressive Experience – Computer Science / Network Technology Network Analysis / System Planning / Comprehensive & Cost Effective Installation / Troubleshooting / System Maintenance / Network Environments & Business Software